Branch Manager

Socket.dev; Allentown (Lehigh County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

Health reimbursement account

Flexible Spending and Dependent Care

Group Term Life Insurance

Short-Term and Long-Term Disability

Paid time off

401 (k) Plan with company match

Job summary

People First in Allentown seeks a Branch Manager to oversee the day-to-day operation of a retail branch, leading sales, service, and operations to deliver exceptional member experiences. You will coach staff, ensure compliance, manage cash controls, and maintain branch facilities.

The role requires 5+ years in financial services with supervisory experience, Monday–Friday hours and occasional Saturdays, plus a dedication to member service and community engagement.

Qualifications

• Five years of related experience in a financial institution.
• Minimum of two years of supervisory experience preferred.
• Thorough knowledge of financial services and products.
• Understanding of related legal and regulatory requirements.
• Familiarity with branch functions, policies, and procedures.
• Strong interpersonal, leadership, and supervisory skills.

Responsibilities

• Lead branch sales and service outcomes effectively and efficiently.
• coach and develop staff to improve performance and customer experience.
• Maintain operations efficiency and proper cash controls.
• Perform security routines including opening/closing and vault procedures.
• Supervise staff and ensure staff are trained on products and referrals.
• Establish and maintain professional relationships with members.
• Seek ways to improve branch operations and productivity to meet goals.
• Fill in for branch roles as needed.
• Engage with the local community.

Skills

Interpersonal skills

Leadership

Supervisory skills

Customer service

Education

Associate’s Degree in a related field

Job description

Description

At People First, we’re proud to serve the Lehigh Valley as a member-focused, community-driven credit union. We offer more than just a job — we offer a supportive workplace culture, excellent benefits, and the opportunity to make a meaningful impact in the community where you live and work. Join a team that values people, purpose, and collaboration.

The Branch Manager will manage and be held accountable for the overall successful operation of a retail branch office, including leading the sales, service, and operational functions. Ensures established policies and procedures are followed. Responsible to serve, satisfy, and offer a full range of services to the credit union members and prospective members. Ensures members are promptly and professionally served. Assists in training, directing, and supervising branch staff.

Duties and Responsibilities

• Assumes responsibility for the effective and efficient performance of branch sales and service.
• Develops a sales and quality service culture throughout the branch by acting as a coach and team leader to improve performance, instill a positive attitude, and motivate branch employees.
• Conduct one-on-one coaching sessions and observations with all team members, providing feedback to ensure they meet expectations and are on target to meet assigned goals.
• Assumes responsibility for maintaining operations efficiency and proper cash controls.
• Performs security routines, including opening and closing branch office and vault. Ensures branch building, grounds and equipment are well maintained.
• Effectively supervises branch staff, ensuring optimal performance.
• Ensures that the branch office is properly staffed and that the staff is adequately trained with respect to product knowledge and sales/referral techniques.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members.
• Assumes responsibility for the effective administration of branch functions.
• Continually seeks ways to improve branch operations and productivity and to meet established goals.
• Fills in and performs duties in branch positions as needed.
• Community engagement.

Benefits

• Excellent medical, dental, and vision plans
• Health reimbursement account
• Flexible Spending and Dependent Care Accounts
• Group Term Life Insurance
• Short-Term and Long-Term Disability
• Paid time off
• 401 (k) Plan with company match

Requirements

Hours

Monday-Friday. Some Saturday hours are required.

Qualifications

• Associate’s Degree in a related field preferred. PA Notary or required to become a notary within the first 90 days of employment.
• At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience preferred.
• Thorough knowledge of financial services and products
• Understanding of related legal and regulatory requirements.
• Familiarity with Branch functions, policies, and procedures.
• Strong interpersonal, leadership, and supervisory skills.
• Ability to build consensus and motivate others.
• Ability to maintain an effective and efficient workflow.
• Ability to adapt to new technology and processes.

People First provides equal employment opportunity to all employees and applicants for employment. People First prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.