Branch Manager

PGW Auto Glass; North Charleston (SC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Life insurance

Long-term disability

Leadership development and advancement

Job summary

PGW Auto Glass in North Charleston, SC is seeking a Site Manager to oversee the safe, compliant, and profitable operation of an assigned branch location.

You will lead daily branch operations, drive Lean initiatives, manage inventory, labor, and costs, and develop a high‑performing team to deliver outstanding service. This role requires strong analytical skills to translate metrics into improvements.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years in warehouse, distribution, or branch operations with leadership.
• Strong knowledge of safety, inventory management, labor planning, and cost control.
• Experience using Lean, Six Sigma, or continuous improvement methodologies.
• Strong leadership, coaching, and people management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to analyze operational and financial metrics and translate data into action.
• Proficiency with standard business systems and Microsoft Office tools.

Responsibilities

• Ensure compliance with safety standards, policies, and regulations for a safe warehouse environment.
• Lead Lean, 5S, and housekeeping standards to ensure efficient product flow.
• Oversee receiving, storage, order fulfillment, shipping, and customer service.
• Partner with Supply Chain to manage branch inventory with accuracy.
• Monitor inventory metrics including shrinkage, turns, and fill rate.
• Recruit, train, coach, and motivate branch staff; foster accountability and service.
• Manage branch labor to meet demand while controlling overtime and costs.
• Control branch expenses related to materials, equipment, utilities, and overhead.
• Track key metrics: CPU, profitability vs. plan, overhead vs. plan, revenue vs. plan.
• Maintain contact with key customers; collaborate with Sales on market growth.
• Review weekly performance and implement corrective actions or improvements.
• Ensure compliance with laws and company policies; perform other duties as needed.

Skills

Leadership

Lean & Six Sigma

Communication

Problem-solving

Organizational

Data analysis

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Job Summary:

The Site Manager is responsible for the safe, compliant, and profitable operation of an assigned branch location. This role oversees all aspects of daily branch operations, including safety, customer satisfaction, inventory management, labor productivity, cost control, and sales support. The Site Manager uses performance metrics, Lean, and continuous improvement principles to drive operational excellence while developing and leading a high-performing team.

Key Responsibilities & Duties

• Ensure compliance with all safety standards, policies, and regulations to maintain a safe, hazard-free warehouse environment, with a strong focus on injury prevention and safe driving practices.
• Lead and promote Lean, 5S, and housekeeping standards to ensure efficient product flow, reduced waste, and a clean, organized workplace.
• Oversee daily branch operations, including receiving, storage, order fulfillment, shipping, and customer service activities.
• Partner with Supply Chain to manage branch inventory, ensuring accuracy and adherence to inventory management best practices.
• Monitor and manage key inventory metrics, including shrinkage, inventory turns, and fill rate.
• Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence.
• Manage branch labor to meet customer demand while controlling overtime and staying within labor budgets.
• Monitor and control branch expenses related to materials, equipment, utilities, and overhead to meet financial targets.
• Track and act on key financial and operational metrics, including CPU, profitability vs. plan, overhead vs. plan, and revenue vs. plan.
• Maintain regular contact with key customers and collaborate with Sales to support market growth and customer satisfaction.
• Review weekly branch performance metrics and proactively develop and implement corrective actions or improvement plans.
• Ensure compliance with all federal, state/provincial, and local laws, as well as company policies and procedures.
• Perform other duties assigned to support branch and company objectives.

Qualifications & Skills

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years of experience in warehouse, distribution, or branch operations, with prior leadership responsibility.
• Strong knowledge of safety, inventory management, labor planning, and cost control.
• Experience using Lean, Six Sigma, or continuous improvement methodologies.
• Strong leadership, coaching, and people management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to analyze operational and financial metrics and translate data into action.
• Proficiency with standard business systems and Microsoft Office tools.

Work Environment & Physical Requirements

• In-office / warehouse environment.
• Regular walking, standing, and movement throughout the warehouse.
• Ability to lift up to 50–75 pounds occasionally.
• Exposure to warehouse conditions, including noise, temperature variations, and material handling equipment.

Benefits & Compensation

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Life insurance and long-term disability
• Leadership development and advancement opportunities