Branch Manager (Bilingual)

PGW Auto Glass LLC; Riverside (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Disability coverage

Life insurance

PTO

Holidays

401(k)

Parental leave

Education assistance

Job summary

PGW Auto Glass LLC in Riverside, California seeks a Branch Operations Manager to oversee daily operations, drive safety, and maximize profitability.

You will lead Lean/5S initiatives, manage inventory, and recruit and develop staff, while collaborating with Sales to meet Revenue goals. This role requires English and Spanish fluency, and adherence to all safety and regulatory standards.

Qualifications

• Fluency in English and Spanish is required.
• Experience in lean/six sigma concepts is beneficial.
• Ability to manage branch operations and staff.

Responsibilities

• Oversee daily branch operations to ensure safety and profitability.
• Lead Lean/5S and housekeeping for efficient workflow.
• Manage inventory accuracy and relationships with Supply Chain.
• Recruit, train, and motivate warehouse staff while controlling labor costs.
• Coordinate with Sales to meet revenue goals and customer needs.
• Ensure compliance with laws and company policies.
• Maintain customer satisfaction and branch performance metrics.

Skills

English fluency

Spanish fluency

Job description

This position is responsible for the safe and profitable operation. The incumbent oversees all aspects of daily branch operations. Key focus areas include Customer Satisfaction, Safety, Lean/5S and Housekeeping, Inventory Management, Sales, Staff Recruitment, Labor Productivity and Cost Control. The incumbent is provided weekly branch performance metrics to proactively develop and implement improvement measures, using Lean and Six Sigma principles as a tool to refine activities within the scope of his/her responsibilities.

• Professional fluency in English and Spanish is required to effectively communicate with and support our Spanish-speaking clients.
• Comply with all safety standards and requirements to assure a safe and hazard-free warehouse environment with focus on safe driving and injury prevention.
• Utilize lean concepts and good 5S/Housekeeping to ensure efficient flow of products/materials through the warehouse with minimum waste and to provide an organized, safe and clean workplace. Key metrics include operational review score, housekeeping checklists and 5S audit score.
• Ensure accuracy of inventory records by participating with the Supply Chain team in ongoing management of branch inventory to provide guidance and leadership to branch personnel concerning inventory management practices.
• Monitor Key Metrics relative to inventory, which include inventory shrinkage, inventory turns and fill rate percent, to maintain accurate records of finished goods inventory.
• Recruit, train, coach and motivate a qualified warehouse staff; instill the desire to provide customers with excellent service, courteous treatment and quality products.
• Manage branch labor such that customer requirements can be met with minimal overtime to meet budgeted labor costs.
• Monitor branch expenditures on purchases of materials, products, equipment and utilities to ensure cost controls are in place and remain within budget amounts. Key metrics include CPU, Profitability vs. Plan and Overhead Cost vs. Plan.
• Maintain daily contact with key branch customers and proactively work with Sales Representatives to support the market sales strategy and ensure customer requirements are met. Key metric is Revenue vs. Plan.
• Maintain compliance all with Federal, State, and Local laws, statutes and regulations, as well as all Company policies and procedures.
• Scope of position is responsible for sales greater than 2.2 million dollars
• Assume other duties as assigned.

Supervisory Responsibilities

• Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.

Benefits and Compensation

• Comprehensive health, dental, vision, and disability coverage options.
• Employer-provided life insurance and long-term disability benefits.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Parental leave and support continuing education.

Compensation

$70,000 to $85,000 yearly

INDPGWBMANAGER

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.