Branch Manager

PGW Auto Glass; Mogadore (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

PGW Auto Glass is seeking a Site Manager to ensure safe, compliant, and profitable operation of a branch. You will lead daily operations, supervise staff, optimize inventory, and drive performance using Lean and continuous improvement methods.

You will develop a high-performing team, monitor financial and operational metrics, and collaborate with Sales to grow the market and satisfy customers at the branch level.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 5+ years in warehouse, distribution, or branch operations with leadership responsibility.
• Strong knowledge of safety, inventory management, labor planning, and cost control.
• Experience with Lean, Six Sigma, or continuous improvement.
• Leadership, coaching, and people management skills.
• Excellent communication, organizational, and problem-solving abilities.

Responsibilities

• Ensure safety standards and compliance to maintain a hazard-free environment.
• Lead Lean, 5S, and housekeeping to optimize product flow and waste reduction.
• Oversee daily branch operations including receiving, storage, and shipping.
• Collaborate with Supply Chain to manage branch inventory and accuracy.
• Monitor inventory metrics like shrinkage, turns, and fill rate.
• Recruit, train, and motivate branch staff; promote accountability and customer service.
• Manage labor to meet demand while controlling overtime and budgets.
• Control branch expenses related to materials, equipment, utilities, and overhead.
• Track key metrics: CPU, profitability vs. plan, overhead vs. plan, revenue vs. plan.
• Maintain contact with key customers and support market growth with Sales.
• Review weekly performance and implement corrective actions or improvements.
• Ensure compliance with laws and company policies.

Skills

Leadership

Communication

Problem-solving

Lean/Six Sigma

Safety awareness

Inventory management

Data analysis

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Summary:

The Site Manager is responsible for the safe, compliant, and profitable operation of an assigned branch location. This role oversees all aspects of daily branch operations, including safety, customer satisfaction, inventory management, labor productivity, cost control, and sales support. The Site Manager uses performance metrics, Lean, and continuous improvement principles to drive operational excellence while developing and leading a high-performing team.

Key Responsibilities & Duties

• Ensure compliance with all safety standards, policies, and regulations to maintain a safe, hazard-free warehouse environment, with a strong focus on injury prevention and safe driving practices.
• Lead and promote Lean, 5S, and housekeeping standards to ensure efficient product flow, reduced waste, and a clean, organized workplace.
• Oversee daily branch operations, including receiving, storage, order fulfillment, shipping, and customer service activities.
• Partner with Supply Chain to manage branch inventory, ensuring accuracy and adherence to inventory management best practices.
• Monitor and manage key inventory metrics, including shrinkage, inventory turns, and fill rate.
• Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence.
• Manage branch labor to meet customer demand while controlling overtime and staying within labor budgets.
• Monitor and control branch expenses related to materials, equipment, utilities, and overhead to meet financial targets.
• Track and act on key financial and operational metrics, including CPU, profitability vs. plan, overhead vs. plan, and revenue vs. plan.
• Maintain regular contact with key customers and collaborate with Sales to support market growth and customer satisfaction.
• Review weekly branch performance metrics and proactively develop and implement corrective actions or improvement plans.
• Ensure compliance with all federal, state/provincial, and local laws, as well as company policies and procedures.
• Perform other duties assigned to support branch and company objectives.

Qualifications & Skills

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years of experience in warehouse, distribution, or branch operations, with prior leadership responsibility.
• Strong knowledge of safety, inventory management, labor planning, and cost control.
• Experience using Lean, Six Sigma, or continuous improvement methodologies.
• Strong leadership, coaching, and people management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to analyze operational and financial metrics and translate data into action.
• Proficiency with standard business systems and Microsoft Office tools.

Work Environment & Physical Requirements

• In-office / warehouse environment.
• Regular walking, standing, and movement throughout the warehouse.
• Ability to lift up to 50–75 pounds occasionally.
• Exposure to warehouse conditions, including noise, temperature variations, and material handling equipment.

Benefits & Compensation

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Life insurance and long-term disability
• Leadership development and advancement opportunities