Branch Manager

Mid-Atlantic Roofing Supply; Raleigh (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

A regional roofing supply company in Raleigh, North Carolina is looking for a Branch Manager. The successful candidate will oversee all operational aspects of the branch, ensure excellent customer service, and manage staff effectively. Key qualifications include at least 2 years of management experience, strong communication skills, and the ability to multitask in a fast-paced environment. This role requires a high school diploma/GED and may involve some travel.

Qualifications

• Minimum of 2 years of management experience required.
• Experience in logistics, manufacturing, or distribution preferred.
• Ability to travel up to 15-20%.

Responsibilities

• Direct all aspects of the branch, including employee management.
• Develop annual objectives and expense budgets for the branch.
• Manage staff hours and schedules based on branch needs.
• Ensure high customer service and support in a team-oriented environment.
• Interact with customers to ensure client satisfaction.

Skills

Management Experience

Communication Skills

Problem-Solving

Time Management

Interpersonal Skills

Education

High school diploma/GED

Job description

The Branch Manager will be responsible for directing all aspects of the branch to include employee management, inventory control and loss prevention, and ensuring customer service standards. Must have experience supporting sales, excellent communication skills, and be able to multi‑task in a fast‑paced environment.

RESPONSIBILITIES

• Develop and maintain annual objectives and expense budgets for the branch based off of historical data, operational need, and customer demand
• Work closely with Office Administrator to ensure that all customer orders are placed, scheduling is set, and billing is up to date in the system
• Manage staff hours and schedules based off of branch needs
• Build work relationships with staff to maintain a high level of customer service and support in a positive team‑oriented branch environment that matches the company’s mission and values
• Ensure the communication of all required reports and goals is provided to all departments
• Recognize employee achievements and encourage excellence through employee engagement
• Plan and conduct regular staff meetings and branch level events
• Host operations meetings to monitor operational issues, customer concerns, and compliance and safety regulations
• Ensure staff are following safe work practices, completing job duties efficiently and that adequate support is provided
• Adhere to high ethical and professional standards set forth by the company
• Interact with customers and leaders on a regular basis to ensure client satisfaction and promote improved services

REQUIREMENTS

• High school diploma/GED required
• Minimum of 2 years of management experience
• Experience in logistics, manufacturing, or distribution strongly preferred
• Excellent verbal and written communication and presentation skills
• Superior interpersonal skills with the ability to interact with employees at all levels of the organization
• Ability to think independently and critically, analyze and solve problems, and successfully implement solutions
• Ability to travel up to 15‑20%
• Effective time management and prioritization skills; must be flexible and demonstrate the ability to change course quickly as needed