Branch Manager

Valley Bank; Ho-Ho-Kus (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Valley Bank is seeking an accomplished Branch Manager in New Jersey to lead branch performance, drive sales growth, and ensure exceptional customer experience. You will coach a team, manage staffing, and uphold operational integrity while leveraging Salesforce for lead management.

The role focuses on building strong customer relationships and maintaining a high-performing, compliant branch culture. The ideal candidate will guide market strategy, oversee risk controls, and collaborate with

Responsibilities

• Lead and manage branch performance across sales, profitability, customer experience and operations.
• Coach and develop branch team members to meet sales targets and service goals.
• Oversee lead management and customer consultations, including Salesforce usage.
• Handle staffing tasks: recruiting, onboarding, performance reviews and coaching.
• Identify and escalate risks, ensuring branch compliance and risk controls.
• Foster a positive, high-performing branch culture aligned with Valley Bank values.
• Develop market intelligence and craft sales strategies to grow market share and deepen customer relationships.

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.