Branch Manager

Valley National Bank; Pompton Lakes (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Valley National Bank in Pompton Lakes, NJ is seeking a Branch Manager to lead branch performance, drive sales growth, and ensure exceptional customer service. You will coach the team, manage staffing, and leverage Salesforce for lead management to achieve targets.

The role emphasizes risk identification, a strong customer-centric culture, and strategic market initiatives to deepen client relationships and grow market share.

Qualifications

• Experience leading branch performance including sales growth and profitability.
• Strong coaching and development skills.
• Experience with Salesforce lead management.

Responsibilities

• Lead and manage all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensure exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets and service goals.
• Observe sales engagements to ensure high quality customer consultations and lead management through Salesforce.
• Manage staffing functions including recruiting, onboarding, and performance evaluations.
• Identify, escalate, and resolve potential risks.
• Foster a positive, high-performing branch environment promoting Valley's culture.
• Develop market intelligence and communicate strategic direction and product focus while building tailored sales strategies to increase market share and deepen relationships.

Skills

Leadership

Sales Leadership

Customer Service

Coaching

Team Development

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.