Branch Manager

Valley National Bank; Coral Gables (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Valley National Bank in Florida seeks a Branch Manager to lead branch performance, drive sales growth and ensure excellent client service. You will collaborate with the Business Banker to expand relationships and pursue new opportunities, while coaching staff to achieve targets and maintain compliance.

The role requires strong leadership, risk awareness and a focus on delivering a high-performing, customer-centric branch culture within a commercial banking environment.

Qualifications

• Experience leading branch performance and driving results.
• Strong coaching and development of branch teams.
• Proven ability to recruit, onboard and manage staff.
• Experience partnering with business banking teams and selling to clients.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth and profitability.
• Deliver exceptional service to commercial clients in a branch setting.
• Partner with the Business Banker to grow client relationships and prospect new ones.
• Collaborate with Middle Office to fulfill Business Banking needs.
• Coach staff to meet sales targets and service goals.
• Monitor lead management and customer consultations using Salesforce.
• Oversee staffing functions including recruiting, onboarding, evaluations and coaching.
• Identify and escalate risks, and foster a high-performing branch culture.
• Communicate market direction and develop sales strategies to grow market share.

Skills

Sales leadership

Team coaching

Customer service

Sales target achievement

Salesforce

Staffing/recruiting

Risk management

Market intelligence

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a commercial-oriented branch location.
• Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
• Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.