Branch Manager

Homans Associates, LLC; Auburn (MA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Homans Associates, Auburn, MA is seeking a Branch Manager to lead daily store operations and drive sales profitability at our Auburn location. This role focuses on delivering top-tier customer service, coaching a sales team, and maintaining asset security while aligning with corporate strategies.

The candidate will oversee staffing, inventory control, and field cooperation with local sales teams, ensuring SOX compliance and operational excellence in a fast-paced retail setting.

Qualifications

• High School diploma required; college degree preferred.
• 3–5 years HVAC industry knowledge/experience.
• Strong computer skills with Microsoft applications.
• Must provide excellent customer service.
• Proven leadership and coaching abilities.
• Sales-driven with ability to lead sales and operations staff.
• Forklift certification preferred.
• EH&S rules and procedures must be followed.

Responsibilities

• Manage daily store operations and achieve sales and profitability goals as prescribed by Regional Leadership.
• Implement and maintain the highest level of customer service in the industry.
• Work directly with local sales teams to develop strategies for increased traffic in the store, as well as conduits for feedback from dealers regarding customer service efforts.
• Recruit, hire, train, enrich, and discipline all direct reports within company policy. Manage and mentor Counter Sales Associates.
• Maintain inventory accuracy and ensure all company assets are protected from theft or damage.
• Effective communication and interpersonal ability, integrity and accountability are essential.
• Assign employees to other duties as required including organizing shelves and displays of merchandise and cleaning areas to enhance sales/access to products.
• Full compliance with all SOX key controls.
• Additional responsibilities include: Cost Control, Business Strategy, New Business Development, Staff Development, Asset Management, Marketing Strategy and HVAC Technical Support.

Skills

Leadership

Sales driven

Customer service

Team management

Interpersonal skills

Computer skills

Communication

EH&S compliance

Education

High School diploma

College degree preferred

Tools

Microsoft Office Suite

Job description

101 Millbury St, Auburn , Massachusetts 01501 , United States

Job Description

Location:Auburn, MA |Schedule:Monday-Friday, Salaried |Compensation:$80k-100k annually

Homans Associatesis a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies and accessories. We have locations throughout New England, New York, and New Jersey.

We currently have an exciting career opportunity for a Branch Manager in Auburn, MA.There is no relocation assistance for this position. The Branch Manager is a sales leader responsible for the day-to-day operations conducted at our Sales Center location. This individual presents a demonstrated ability to thrive and lead in a team-oriented and customer-focused environment. Strong computer skills are essential, as well as effective communication and interpersonal ability. The Branch Manager is ultimately responsible for growing sales and profitability in his/her branch.

Job Responsibilities

• Manage daily store operations and achieve established sales and profitability goals as prescribed by Regional Leadership.
• Implement and maintain the highest level of customer service in the industry.
• Work directly with local sales teams to develop strategies for increased traffic in the store, as well as conduits for useful feedback from dealers regarding customer service efforts.
• Recruit, hire, train, enrich, and discipline all direct reports within the framework of company policy. Manage and mentor Counter Sales Associates.
• Maintain inventory accuracy and ensure all company assets are protected from theft or damage
• Effective communication and interpersonal ability, integrity and a well-developed sense of personal accountability are a must.
• Assign employees to other duties as required including organizing shelves and displays of merchandise, cleaning areas to enhance sales/access to products.
• Full compliance with all SOX key controls
• Additional responsibilities include: Cost Control, Business Strategy, New Business Development, Staff Development, Asset Management, Marketing Strategy and HVAC Technical Support.

Requirements

Education

• High School diploma required. College degree preferred.

Qualifications

• Ability to work well in a fast-paced retail store environment
• At least 3-5 years HVAC industry knowledge/experience
• Strong computer skills are essential, computer proficiency with Microsoft applications
• Heightened focus on providing excellent customer service
• Proven leadership and coaching abilities
• Must be sales driven with the ability to lead and motivate sales and operational staff
• Prior Forklift certification preferred.
• Strong commitment to EH&S rules and procedures.

Status

Full-Time