Branch Manager

Homans Associates, LLC; Auburn (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Homans Associates, LLC in Auburn, MA, is seeking a Branch Manager to lead daily Operations at the Sales Center. This salaried role focuses on growing sales and profitability, delivering top-tier customer service, and guiding a team of sales staff.

The position requires 3–5 years HVAC industry experience, strong computer skills, and proven leadership. Salary is $80k–$100k annually, with a Monday–Friday schedule and no relocation support.

Qualifications

• Strong computer skills essential.
• Effective communication and interpersonal ability.
• HVAC industry knowledge 3–5 years.
• Must be sales driven and able to lead and motivate staff.
• Proven leadership and coaching abilities.

Responsibilities

• Manage daily store operations and achieve sales and profitability goals.
• Maintain highest level of customer service in the industry.
• Develop strategies with local sales teams to increase store traffic; obtain dealer feedback.
• Recruit, hire, train, mentor, and discipline direct reports; manage Counter Sales staff.
• Maintain inventory accuracy and protect assets from theft or damage.
• Demonstrate effective communication and accountability; uphold SOX controls.
• Assign tasks and organize displays; ensure clean, accessible product areas.
• Contribute to cost control, business strategy, and new business development.
• Support marketing strategy and HVAC technical questions.

Skills

Sales leadership

Customer service

Leadership

EH&S

Microsoft Office

Tools

Microsoft Office

Job description

Location: Auburn, MA | Schedule: Monday-Friday, Salaried | Compensation: $80k-100k annually

Homans Associates is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies and accessories. We have locations throughout New England, New York, and New Jersey.

We currently have an exciting career opportunity for a Branch Manager in Auburn, MA. There is no relocation assistance for this position. The Branch Manager is a sales leader responsible for the day-to-day operations conducted at our Sales Center location. This individual presents a demonstrated ability to thrive and lead in a team-oriented and customer-focused environment. Strong computer skills are essential, as well as effective communication and interpersonal ability. The Branch Manager is ultimately responsible for growing sales and profitability in his/her branch.

Job Responsibilities

• Manage daily store operations and achieve established sales and profitability goals as prescribed by Regional Leadership.
• Implement and maintain the highest level of customer service in the industry.
• Work directly with local sales teams to develop strategies for increased traffic in the store, as well as conduits for useful feedback from dealers regarding customer service efforts.
• Recruit, hire, train, enrich, and discipline all direct reports within the framework of company policy. Manage and mentor Counter Sales Associates.
• Maintain inventory accuracy and ensure all company assets are protected from theft or damage
• Effective communication and interpersonal ability, integrity and a well-developed sense of personal accountability are a must.
• Assign employees to other duties as required including organizing shelves and displays of merchandise, cleaning areas to enhance sales/access to products.
• Full compliance with all SOX key controls
• Additional responsibilities include: Cost Control, Business Strategy, New Business Development, Staff Development, Asset Management, Marketing Strategy and HVAC Technical Support.

Qualifications

• Ability to work well in a fast-paced retail store environment
• At least 3-5 years HVAC industry knowledge/experience
• Strong computer skills are essential, computer proficiency with Microsoft applications
• Heightened focus on providing excellent customer service
• Proven leadership and coaching abilities
• Must be sales driven with the ability to lead and motivate sales and operational staff
• Strong commitment to EH&S rules and procedures.