Branch Manager

Align Credit Union; Amesbury (MA); On-site; USD 67,000 - 84,000; Full time

Job summary

Align Credit Union in Amesbury, MA seeks a Branch Manager to oversee daily operations, drive sales and service culture, and ensure every member receives the highest level of service with strong regulatory compliance.

You will lead, hire and coach staff, monitor performance, grow the branch book through community relations, and ensure a positive work environment. Base pay is $67,000–$84,000 annually, with compensation reflecting experience and certifications.

Qualifications

• Experience leading a branch or sales team with a focus on member service.
• Strong knowledge of state and federal regulations and Credit Union policies.

Responsibilities

• Lead the team to meet and exceed sales and service goals while maintaining compliance with regulations and Align policies.
• Delegate and manage staffing, performance reviews, promotions, and salary recommendations.
• Foster a positive, professional work environment for members, teammates, management and vendors.
• Interview, hire, train, coach and motivate branch staff; set goals and provide feedback.
• Monitor branch performance metrics: transactions, errors, loan volume, sales, and new accounts.
• Grow the branch book of business through community relations and staff involvement.
• Resolve member issues and complaints with sound judgment and exceptional service.
• Ensure adequate coverage for all branch roles, including teller and member service duties.
• Ensure compliance with governmental and regulatory requirements to protect the Credit Union and members.

Job description

Salary Range: $67,000.00 To $84,000.00 Annually

Role:

To oversee the daily operations, sales and service culture of the branch. To ensure all members are provided the highest level of member service.

Essential Functions & Responsibilities:

Responsible for leading the team to meet and exceed sales and service goals while maintaining high focus on state and federal regulations as well as Align Credit Union policies.

Exercising administrative control over the day-to-day functions. Delegate and assign work as required and exercise management authority concerning staffing, performance appraisals, promotions, and salary recommendations. Ensure implementation of Credit Union policies and explanation of Credit Union programs, procedures, and objectives.

Encourage and maintain a positive work environment by communicating in a manner consistent with professional standards to successfully work with members, teammates, management and vendors.

Effectively interview, hire, train, coach and motivate the branch team on an ongoing basis. Set performance goals, provide feedback and recognition and identify areas where additional internal or external training is needed.

Monitor branch activity and performance, including number of transactions, errors, loan volume, sales, new accounts, etc. to identify areas of growth and improvement.

Proactively seeks opportunities to grow your branches book of business. Leads sales process in your community through development of new relationships with organizations and members of the community, while maintaining and deepening existing relationships. Additionally represent the Credit Union through volunteer efforts in your branch community and encourage participation by staff.

Make appropriate and effective decisions and exercise sound judgement when necessary. Provide exceptional member service and independently resolve issues and complaints.

Ensuring that there is always adequate coverage for all positions within the branch when allowing time off. Be able and willing to fill in for all aspects of branch functions which include Teller and Member Service Representative duties.

Ensure the branch is in compliance with governmental and regulatory agencies and credit union laws, regulations, policies and procedures to protect the Credit Union and its members against criminal and fraudulent operations and unnecessary risk or exposure.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $67,000.00-$84,000.00 annually. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Role:

To oversee the daily operations, sales and service culture of the branch. To ensure all members are provided the highest level of member service.

Essential Functions & Responsibilities:

Responsible for leading the team to meet and exceed sales and service goals while maintaining high focus on state and federal regulations as well as Align Credit Union policies.

Exercising administrative control over the day-to-day functions. Delegate and assign work as required and exercise management authority concerning staffing, performance appraisals, promotions, and salary recommendations. Ensure implementation of Credit Union policies and explanation of Credit Union programs, procedures, and objectives.

Encourage and maintain a positive work environment by communicating in a manner consistent with professional standards to successfully work with members, teammates, management and vendors.

Effectively interview, hire, train, coach and motivate the branch team on an ongoing basis. Set performance goals, provide feedback and recognition and identify areas where additional internal or external training is needed.

Monitor branch activity and performance, including number of transactions, errors, loan volume, sales, new accounts, etc. to identify areas of growth and improvement.

Proactively seeks opportunities to grow your branches book of business. Leads sales process in your community through development of new relationships with organizations and members of the community, while maintaining and deepening existing relationships. Additionally represent the Credit Union through volunteer efforts in your branch community and encourage participation by staff.

Make appropriate and effective decisions and exercise sound judgement when necessary. Provide exceptional member service and independently resolve issues and complaints.

Ensuring that there is always adequate coverage for all positions within the branch when allowing time off. Be able and willing to fill in for all aspects of branch functions which include Teller and Member Service Representative duties.

Ensure the branch is in compliance with governmental and regulatory agencies and credit union laws, regulations, policies and procedures to protect the Credit Union and its members against criminal and fraudulent operations and unnecessary risk or exposure.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $67,000.00-$84,000.00 annually. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Monday-Friday 7:30AM-5:00PM and fluctuating Saturdays 8:30AM-12:30PM.
40+ hours per week