Branch Manager

Meritus Credit Union; New Iberia (LA); Sur place; USD 45 000 - 55 000; Plein temps

Résumé du poste

Meritus Credit Union in New Iberia, LA, is seeking a Branch Operations Leader to manage a high-performing team and ensure exceptional member service across accounts, loans, and new memberships.

You will promote empathy, accountability, and ethical decision-making while maintaining regulatory compliance and a strong sales/service environment.

Qualifications

• Professional interpersonal skills essential to deal courteously and effectively with a diverse group of employees and members.

Responsabilités

• Maintain a highly motivated, well-trained staff by coaching, feedback, and performance evaluations.
• Lead by example to foster accountability, teamwork, continuous improvement, and member-focused service.
• Deliver exceptional member experiences through personalized service and attention to member needs.
• Ensure branch compliance with federal laws and regulations set by NCUA and others.
• Represent the credit union in the community; participate in outreach and business development.
• Monitor branch performance and implement strategies to drive growth and member engagement.
• Manage branch safety and security; review policies and procedures regularly.
• Identify operational inefficiencies and implement innovative solutions.
• Handle escalated member inquiries and concerns with timely resolution.
• Provide backup support for frontline operations including cash, loans, deposits, and HSA/IRA applications.

Connaissances

Interpersonal skills

Leadership

Customer service

Communication

Outils

Microsoft Office

Description du poste

Reports to : Director of Operations, V.P of Operations

Salary: Starting Salary $50,000. Actual Salary depends upon experience and qualifications

General Summary

Lead a high-performing team to deliver exceptional member service across all areas of branch operations, including accounts, loans, and new memberships. Promote a culture of empathy, empowerment, accountability, and ethical decision-making, while ensuring operational excellence, regulatory compliance, and a strong sales and service environment.

Job Specifications

Professional, well-developed interpersonal skills essential to deal courteously and effectively with a diverse group of employees and members.

Minimum of three (3) years of leadership experience in a management role required.

Consumer lending and new accounts experience in a financial industry required.

Working knowledge of Microsoft Office Suite applications, including but not limited to Microsoft Word, Excel, PowerPoint, and Teams.

Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).

Work required frequent lifting of up to 20 pounds and occasional lifting of up to 35 pounds when carrying boxes and supplies to the stock room. This activity also requires occasional bending, squatting, twisting and reaching.

Duties and Responsibilities:

Maintain a highly motivated, well-trained staff by fostering effective employee relations, providing regular feedback, coaching, and performance evaluations to ensure quality work and exceptional member service.

Lead by example to foster a culture of accountability, teamwork, continuous improvement, and member-focused service that aligns with the credit union's values and strategic goals.

Cultivate a high-performing team focused on delivering exceptional member experiences through personalized service, attention to detail, and a deep understanding of member needs.

Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.

Serve as a visible and active representative of the credit union in the community; participate in outreach initiatives, volunteer events, and business development opportunities.

Monitor branch performance, including loan and deposit production, transaction volume, accuracy, and implement strategies to drive growth, improve member engagement, and achieve branch sales goals.

Manage the safety and security of the branch. Analyze and monitor security and safety policies and procedures on an ongoing basis.

Proactively identify operational inefficiencies and implement innovative solutions to improve branch performance and member satisfaction.

Handle escalated member inquiries and concerns, ensuring timely resolution while delivering exceptional member service.

Provide backup support for frontline branch operations as needed, including working a cash drawer, opening loans, processing deposit account applications, and completing HSA and IRA applications to maintain efficient branch operations and exceptional member service.

Maintain a thorough working knowledge of credit union systems, products, services, policies, procedures, and job functions to effectively support staff, resolve operational issues, and ensure compliance.

May be asked to provide support or fill in at other branch locations as needed.