Branch Manager

GreyMatter IT; Amesbury (MA); On-site; USD 67,000 - 84,000; Full time

Job summary

Align Credit Union in Amesbury, MA seeks a Branch Manager to oversee daily branch operations, sales and service culture, and regulatory compliance. You will lead a team, guide staff on policies, and drive growth through community relationships and excellent member service.

The role requires hiring, coaching, and performance management, with coverage across teller and member services duties as needed. Compensation is transparent and aligned with experience.

Qualifications

• Leading the team to meet and exceed sales and service goals while maintaining focus on regulations and Align Credit Union policies.
• Delegating work and exercising management authority on staffing, performance appraisals, promotions, and salary recommendations.
• Explaining Credit Union programs, procedures, and objectives to staff and members.
• Hiring, training, coaching, motivating the branch team and setting performance goals.
• Monitoring branch activity and performance metrics to identify growth opportunities.
• Developing relationships with community organizations and members to grow the book of business.

Responsibilities

• Lead the team to hit sales and service targets while ensuring compliance with regulations and policies.
• Oversee day-to-day functions, assign work, and manage staffing and promotions.
• Maintain a positive work environment and professional communication with members, teammates, and vendors.
• Interview, hire, train, coach, and recognize staff; address training needs.
• Track branch metrics such as transactions, errors, loan volume, and new accounts to identify improvements.
• Grow the branch’s business through community relationships and volunteer involvement.
• Make decisions with sound judgment to provide exceptional member service and resolve issues.
• Ensure coverage for all branch roles and compliance with governmental and regulatory requirements.

Skills

Leadership

Regulatory compliance

Customer service

People management

Sales growth

Job description

Salary Range: $67,000.00 To $84,000.00 Annually

Role:

To oversee the daily operations, sales and service culture of the branch. To ensure all members are provided the highest level of member service.

Essential Functions & Responsibilities:

Responsible for leading the team to meet and exceed sales and service goals while maintaining high focus on state and federal regulations as well as Align Credit Union policies.

Exercising administrative control over the day-to-day functions. Delegate and assign work as required and exercise management authority concerning staffing, performance appraisals, promotions, and salary recommendations. Ensure implementation of Credit Union policies and explanation of Credit Union programs, procedures, and objectives.

Encourage and maintain a positive work environment by communicating in a manner consistent with professional standards to successfully work with members, teammates, management and vendors.

Effectively interview, hire, train, coach and motivate the branch team on an ongoing basis. Set performance goals, provide feedback and recognition and identify areas where additional internal or external training is needed.

Monitor branch activity and performance, including number of transactions, errors, loan volume, sales, new accounts, etc. to identify areas of growth and improvement.

Proactively seeks opportunities to grow your branches book of business. Leads sales process in your community through development of new relationships with organizations and members of the community, while maintaining and deepening existing relationships. Additionally represent the Credit Union through volunteer efforts in your branch community and encourage participation by staff.

Make appropriate and effective decisions and exercise sound judgement when necessary. Provide exceptional member service and independently resolve issues and complaints.

Ensuring that there is always adequate coverage for all positions within the branch when allowing time off. Be able and willing to fill in for all aspects of branch functions which include Teller and Member Service Representative duties.

Ensure the branch is in compliance with governmental and regulatory agencies and credit union laws, regulations, policies and procedures to protect the Credit Union and its members against criminal and fraudulent operations and unnecessary risk or exposure.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $67,000.00-$84,000.00 annually. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Role:

To oversee the daily operations, sales and service culture of the branch. To ensure all members are provided the highest level of member service.

Essential Functions & Responsibilities:

Responsible for leading the team to meet and exceed sales and service goals while maintaining high focus on state and federal regulations as well as Align Credit Union policies.

Exercising administrative control over the day-to-day functions. Delegate and assign work as required and exercise management authority concerning staffing, performance appraisals, promotions, and salary recommendations. Ensure implementation of Credit Union policies and explanation of Credit Union programs, procedures, and objectives.

Encourage and maintain a positive work environment by communicating in a manner consistent with professional standards to successfully work with members, teammates, management and vendors.

Effectively interview, hire, train, coach and motivate the branch team on an ongoing basis. Set performance goals, provide feedback and recognition and identify areas where additional internal or external training is needed.

Monitor branch activity and performance, including number of transactions, errors, loan volume, sales, new accounts, etc. to identify areas of growth and improvement.

Proactively seeks opportunities to grow your branches book of business. Leads sales process in your community through development of new relationships with organizations and members of the community, while maintaining and deepening existing relationships. Additionally represent the Credit Union through volunteer efforts in your branch community and encourage participation by staff.

Make appropriate and effective decisions and exercise sound judgement when necessary. Provide exceptional member service and independently resolve issues and complaints.

Ensuring that there is always adequate coverage for all positions within the branch when allowing time off. Be able and willing to fill in for all aspects of branch functions which include Teller and Member Service Representative duties.

Ensure the branch is in compliance with governmental and regulatory agencies and credit union laws, regulations, policies and procedures to protect the Credit Union and its members against criminal and fraudulent operations and unnecessary risk or exposure.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $67,000.00-$84,000.00 annually. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Monday-Friday 7:30AM-5:00PM and fluctuating Saturdays 8:30AM-12:30PM.
40+ hours per week