Universal Banker II-Hale St. Branch

GreyMatter IT; Lowell (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Align Credit Union in Lowell, MA is seeking a Universal Banker II to cultivate and deepen member relationships by delivering exceptional service and identifying financial needs. You will handle a broad range of banking transactions and assist members with products and services.

You will strive to meet service and sales goals, coordinate with product specialists and stay compliant with regulatory requirements. The role offers hourly pay and opportunities for growth.

Qualifications

• Experience in banking or credit union environments preferred.
• Ability to meet member service and sales goals.
• Strong communication and interpersonal skills.
• Knowledge of deposit, loan products and OA/BSA compliance.

Responsibilities

• Cultivate and deepen member relationships through needs-based conversations.
• Process account openings, loan applications, and routine banking transactions.
• Achieve assigned member service and sales goals.
• Refer complex needs to product specialists (wealth mgmt, real estate, lending).
• Ensure branch operations tasks are completed accurately and securely.

Skills

Member service

Sales proficiency

Relationship building

Communication

Compliance knowledge

Job description

The Universal Banker II is a seasoned sales and service professional and is responsible for cultivating, maintaining and enhancing long lasting relationships with existing and prospective members. This is achieved by providing exceptional service and meeting all financial needs of each member through the servicing of existing products and services, making new product and service recommendations and completing member requests.
Performs functions to provide the highest level of service and responsiveness to credit union members, within scope of authority and expertise.

Essential Functions & Responsibilities:

Consistently executes appropriate behaviors consistent with Align CU's values and member service standards to deliver exceptional member experiences.

Proactively connects with members to deepen relationships through needs-based conversations.

Achieves all assigned member service and sales goals.

Acquires and maintains all member relationships over the entire lifecycle of the member by identifying and understanding the financial needs of the member.

Recommends appropriate solutions to meet member needs. Consults with and/or makes referrals to product specialists who can assist with meeting specific member needs such as wealth management, real estate and commercial lending, etc.

Completes all member requests including, but not limited to, account opening, personal, automobile, and equity loan applications and closings, mortgage applications, servicing requests, issuing and maintaining debit cards, and routine banking transactions. (deposits, withdrawals, loan payments, check cashing, etc.)

Participates in the branch's operational tasks such as audits, cash settlements, ATMs, and cash recyclers, for dual control purposes.

Participates in opening and closing branch procedures.

Develops and deepens member relationships by taking ownership to resolve member issues efficiently. Assists members with basic to complex situations.

Maintains a strong knowledge of all credit union products and services to promote opportunities to introduce the member to all options available.

Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.

Administers supervisor overrides for restricted transactions appropriately and within assigned limits to approve and take responsibility for the transaction.

Maintains a strong advanced knowledge of legal aspects of deposit accounts including Power of Attorney, Trusts, and deceased members.

Adheres to Align Cu's policies and procedures. Responsible for compliance with the following regulations: OFAC, BSA, and other regulations as required.

Allow members access to their Safe Deposit Boxes. Open and closed Safe Deposit Boxes as needed. (Hale St. only)

Become and maintain status as a Notary Public.

Assist supervisory team in educating, motivating and coaching branch staff to fulfill sales and service opportunities, goals, and credit union objectives.

Trains and coaches less experienced team members.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $22.00 - $26.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Role:

The Universal Banker II is a seasoned sales and service professional and is responsible for cultivating, maintaining and enhancing long lasting relationships with existing and prospective members. This is achieved by providing exceptional service and meeting all financial needs of each member through the servicing of existing products and services, making new product and service recommendations and completing member requests.
Performs functions to provide the highest level of service and responsiveness to credit union members, within scope of authority and expertise.

Essential Functions & Responsibilities:

Consistently executes appropriate behaviors consistent with Align CU's values and member service standards to deliver exceptional member experiences.

Proactively connects with members to deepen relationships through needs-based conversations.

Achieves all assigned member service and sales goals.

Acquires and maintains all member relationships over the entire lifecycle of the member by identifying and understanding the financial needs of the member.

Recommends appropriate solutions to meet member needs. Consults with and/or makes referrals to product specialists who can assist with meeting specific member needs such as wealth management, real estate and commercial lending, etc.

Completes all member requests including, but not limited to, account opening, personal, automobile, and equity loan applications and closings, mortgage applications, servicing requests, issuing and maintaining debit cards, and routine banking transactions. (deposits, withdrawals, loan payments, check cashing, etc.)

Participates in the branch's operational tasks such as audits, cash settlements, ATMs, and cash recyclers, for dual control purposes.

Participates in opening and closing branch procedures.

Develops and deepens member relationships by taking ownership to resolve member issues efficiently. Assists members with basic to complex situations.

Maintains a strong knowledge of all credit union products and services to promote opportunities to introduce the member to all options available.

Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.

Executes all sales, servicing, banking transactions and operational tasks accurately. Follows all credit union security and compliance policies and procedures, includin g Employee Accuracy policy.

Administers supervisor overrides for restricted transactions appropriately and within assigned limits to approve and take responsibility for the transaction.

Maintains a strong advanced knowledge of legal aspects of deposit accounts including Power of Attorney, Trusts, and deceased members.

Adheres to Align Cu's policies and procedures. Responsible for compliance with the following regulations: OFAC, BSA, and other regulations as required.

Allow members access to their Safe Deposit Boxes. Open and closed Safe Deposit Boxes as needed. (Hale St. only)

Become and maintain status as a Notary Public.

Assist supervisory team in educating, motivating and coaching branch staff to fulfill sales and service opportunities, goals, and credit union objectives.

Trains and coaches less experienced team members.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $22.00 - $26.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Monday-Friday 7:30AM-5:00PM and fluctuating Saturdays 8:45AM-12:30PM.
40 hours per week