Branch Manager

Meritus Credit Union; Coopersville (LA); On-site; USD 45,000 - 55,000; Full time

Job summary

Meritus Credit Union in Louisiana seeks a Branch Manager to lead a high-performing team across accounts, loans, and memberships, promoting empathy, accountability, and ethical decision-making while ensuring regulatory compliance and service excellence.

The role reports to the Director of Operations and VP of Operations, with starting salary $50,000 and room for growth based on experience and qualifications; candidates should have 3+ years of leadership and experience in consumer lending and new

Qualifications

• 3+ years of leadership experience in a management role.
• Consumer lending and new accounts experience in a financial industry.

Responsibilities

• Maintain a motivated staff through coaching and performance evaluations to ensure quality service.
• Lead a culture of accountability, teamwork, and continuous improvement aligned with the credit union's goals.
• Deliver exceptional member experiences through personalized service and deep understanding of member needs.
• Ensure compliance with federal laws and regulations from NCUA and other agencies.
• Represent the credit union in the community through outreach and business development.
• Monitor branch performance and drive growth in loans, deposits, and transactions.
• Manage safety and security policies at the branch.
• Identify operational inefficiencies and implement innovative solutions.
• Handle escalated member inquiries with timely resolutions.
• Provide backup support for frontline operations as needed.
• Maintain knowledge of credit union systems, products, and procedures.

Skills

Leadership

Interpersonal skills

Regulatory compliance

Member service

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Teams

Job description

Reports to : Director of Operations, V.P of Operations

Salary: Starting Salary $50,000. Actual Salary depends upon experience and qualifications

General Summary

Lead a high-performing team to deliver exceptional member service across all areas of branch operations, including accounts, loans, and new memberships. Promote a culture of empathy, empowerment, accountability, and ethical decision-making, while ensuring operational excellence, regulatory compliance, and a strong sales and service environment.

Job Specifications

Professional, well-developed interpersonal skills essential to deal courteously and effectively with a diverse group of employees and members.

Minimum of three (3) years of leadership experience in a management role required.

Consumer lending and new accounts experience in a financial industry required.

Working knowledge of Microsoft Office Suite applications, including but not limited to Microsoft Word, Excel, PowerPoint, and Teams.

Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).

Work required frequent lifting of up to 20 pounds and occasional lifting of up to 35 pounds when carrying boxes and supplies to the stock room. This activity also requires occasional bending, squatting, twisting and reaching.

Duties and Responsibilities:

Maintain a highly motivated, well-trained staff by fostering effective employee relations, providing regular feedback, coaching, and performance evaluations to ensure quality work and exceptional member service.

Lead by example to foster a culture of accountability, teamwork, continuous improvement, and member-focused service that aligns with the credit union's values and strategic goals.

Cultivate a high-performing team focused on delivering exceptional member experiences through personalized service, attention to detail, and a deep understanding of member needs.

Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.

Serve as a visible and active representative of the credit union in the community; participate in outreach initiatives, volunteer events, and business development opportunities.

Monitor branch performance, including loan and deposit production, transaction volume, accuracy, and implement strategies to drive growth, improve member engagement, and achieve branch sales goals.

Manage the safety and security of the branch. Analyze and monitor security and safety policies and procedures on an ongoing basis.

Proactively identify operational inefficiencies and implement innovative solutions to improve branch performance and member satisfaction.

Handle escalated member inquiries and concerns, ensuring timely resolution while delivering exceptional member service.

Provide backup support for frontline branch operations as needed, including working a cash drawer, opening loans, processing deposit account applications, and completing HSA and IRA applications to maintain efficient branch operations and exceptional member service.

Maintain a thorough working knowledge of credit union systems, products, services, policies, procedures, and job functions to effectively support staff, resolve operational issues, and ensure compliance.

May be asked to provide support or fill in at other branch locations as needed.