Patron Services & Circulation Specialist

Chatham, County of (NC); Goldston (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

The Chatham County Public Library is seeking a highly organized individual to perform intermediate administrative support at the circulation desk, handling check-ins/outs, patron assistance and related tasks. Some evenings, weekends, and travel between branches are required.

The role requires a high school diploma or GED and basic library knowledge. You will assist with computers, programming, reader's advisory, and interlibrary loans while handling payments and maintaining accuracy in the cash

Qualifications

• General knowledge of basic library procedures, methods and techniques.
• General knowledge of the library circulation functions.
• General knowledge of office procedures and records maintenance techniques.
• Skill in the use of library equipment, materials, and resources.
• Ability to exercise initiative and independent judgment.
• Ability to operate standard office and computer equipment and perform basic word processing and data entry.
• Ability to deal tactfully and courteously with the public.

Responsibilities

• Performs circulation duties, checking materials in and out utilizing automated system; shelves and ensures materials are in order, empties outdoor book drop as needed.
• Answers telephone, directs callers to the appropriate staff, renews materials, places requested materials on hold and contacts patrons.
• Registers new library patrons, updates and corrects patron registration information, and issues new and replacement library cards.
• Provides assistance to library patrons relating to library computers and materials; reserves computers for patrons.
• Assists with library programming.
• Performs reader's advisory and reference services; assists patrons with locating materials; receives and forwards interlibrary loan requests.
• Receives money for copies, overdue materials, lost or damaged books, and replacement of cards; operates cash register with accuracy.
• Reports maintenance issues, retrieves copier paper and supplies as needed, sends items for repair.
• Assists with opening and closing procedures; Performs other duties as assigned.

Skills

Public service

Cash handling

Telephone etiquette

Data entry

Attention to detail

Education

High school diploma or GED

Tools

Cash register

Library catalog system

Job description

The Chatham County Public Library is seeking a highly organized individual to perform intermediate administrative support at the circulation desk, handling check-ins/outs, patron assistance and related tasks. Some evenings, weekends, and travel between branches are required.

The role requires a high school diploma or GED and basic library knowledge. You will assist with computers, programming, reader's advisory, and interlibrary loans while handling payments and maintaining accuracy in the cash