Branch Leadership Trainee - Consumer Lending

Mariner-Finance; Fayetteville (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

Mariner Finance is seeking a full-time loan-services professional in Fayetteville, NC to provide quality service to customers seeking loans and achieve branch goals. You will review applications, offer loan solutions, and learn the lending and collections functions through the Branch Manager Training Program.

The role requires a bachelor’s degree or equivalent experience, relocation flexibility, and strong communication skills.

Qualifications

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree.
• Military rank may also be substituted for a Bachelor’s degree (e.g. E-4, W1, or O3 and above).
• Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.Reliable transportation required.

Responsibilities

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
• Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors.
• Use problem-solving skills to resolve product, service, and policy-related obstacles for customer.
• Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
• Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan.
• Assist manager in review of branch income statement and implementing action plans based on analysis.
• In manager’s absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.
• Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.

Skills

Customer service

Bilingual Spanish/English

Effective communication

Problem solving

Education

Bachelor’s degree or 4 years related experience

Job description

Mariner Finance is seeking a full-time loan-services professional in Fayetteville, NC to provide quality service to customers seeking loans and achieve branch goals. You will review applications, offer loan solutions, and learn the lending and collections functions through the Branch Manager Training Program.

The role requires a bachelor’s degree or equivalent experience, relocation flexibility, and strong communication skills.