Branch Leadership Trainee – Lending Solutions

Mariner Finance; Florida; On-site; USD 30,000 - 32,000; Full time

Job summary

Mariner Finance in Florida seeks a full-time loan services associate to deliver quality customer service for existing and prospective borrowers. You will work to meet branch sales goals while applying lending knowledge to assess and approve loan applications.

The role emphasizes effective communication, problem-solving, and compliance with licensing requirements; relocation and travel may be needed within surrounding branches.

Qualifications

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree.
• Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.Reliable transportation required.
• Effective communication (written & oral) and personal computer skills.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Responsibilities

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
• Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors.
• Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
• Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan.
• In manager’s absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.
• Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Effective communication

Interpersonal skills

Problem-solving

Education

Bachelor’s degree or four years related experience in Consumer Lending/Financial Services

Job description

Mariner Finance in Florida seeks a full-time loan services associate to deliver quality customer service for existing and prospective borrowers. You will work to meet branch sales goals while applying lending knowledge to assess and approve loan applications.

The role emphasizes effective communication, problem-solving, and compliance with licensing requirements; relocation and travel may be needed within surrounding branches.