Branch Leadership & Member Experience Coach

OSTTRA Group; Highlands Ranch (CO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company match

Life Insurance

Paid vacation

Paid sick days

Paid holidays

Job summary

Bellco Credit Union in Colorado is seeking an Assistant Branch Manager to lead customer relationships, ensure compliance, and support sales and service goals by coaching Member Service Advisors. You will model core values and ensure daily operations run smoothly.

This role requires a bachelor's degree in Business/Finance or equivalent, plus 4+ years teller/ops experience, 2 years sales, and 3 years supervisory experience.

Qualifications

• Bachelor's degree in Business/Finance or equivalent work experience.
• 4+ years teller / operations experience preferred.
• 2 years sales and customer service preferably in financial services.
• 3 years supervisory/management experience.

Responsibilities

• Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions.
• Manage branch staff including hiring, performance management, and salary recommendations.
• Gains and maintains knowledge of Bellco products and services and completes transactions and openings in Bellco systems.
• Ensures branch goals and metrics are met and motivates staff to success.
• Conducts daily huddles and monthly one-on-ones with branch staff.
• Maintain relationships with other departments to ensure compliance and smooth operations.
• Evaluates, develops, motivates and trains branch personnel and coaches staff in sales and service.
• Recruitment, hiring, training and managing performance while mitigating risk.

Skills

Loan experience

Interpersonal skills

Sales skills

Relationship management

Written communication

Verbal communication

Leadership

Time management

Microsoft Office

Education

Bachelor's degree in Business/Finance

Tools

Microsoft Office

Job description

Bellco Credit Union in Colorado is seeking an Assistant Branch Manager to lead customer relationships, ensure compliance, and support sales and service goals by coaching Member Service Advisors. You will model core values and ensure daily operations run smoothly.

This role requires a bachelor's degree in Business/Finance or equivalent, plus 4+ years teller/ops experience, 2 years sales, and 3 years supervisory experience.