Branch Leader Trainee: Grow in Consumer Lending

Mariner Finance; Manheim Township (PA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Job summary

Mariner Finance in Manheim Township, PA seeks a Loan Counselor to provide quality service to existing and prospective customers seeking loans and to meet branch goals.

The role requires strong communication, problem-solving and interpersonal skills, ability to review applications, approve loans within policy, and participate in branch training. Full-time with weekend hours as needed and incentives, benefits described by the company.

Qualifications

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree.
• Military rank may be substituted for a Bachelor’s degree (e.g. E-4, W1, or O3 and above).
• Effective communication (written & oral) and personal computer skills.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.

Responsibilities

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
• Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors.
• Use problem-solving skills to resolve product, service, and policy-related obstacles for customer.
• Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
• Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations.

Skills

Effective communication

Problem-solving

Interpersonal skills

Education

Bachelor’s degree or 4 years related experience

Job description

Mariner Finance in Manheim Township, PA seeks a Loan Counselor to provide quality service to existing and prospective customers seeking loans and to meet branch goals.

The role requires strong communication, problem-solving and interpersonal skills, ability to review applications, approve loans within policy, and participate in branch training. Full-time with weekend hours as needed and incentives, benefits described by the company.