Branch Leader: Small Business Growth & Community

KeyBank; Glastonbury (CT); On-site; USD 69,000 - 105,000; Full time

Job summary

KeyBank is seeking a Branch Manager in Connecticut to lead a team, drive exceptional client service, and build strong, trusted relationships with individuals and small businesses. The role emphasizes developing staff, meeting regulatory and operational standards, and expanding the bank's community presence.

The position requires flexibility to work at multiple NE Connecticut branches and to participate in Saturday scheduling as directed.

Qualifications

• Strong client experience culture and ability to engage with clients and teammates.
• Proven leadership to coach a successful sales team and grow relationships.
• Experience in small business client engagement and cross-functional collaboration.

Responsibilities

• Lead and develop branch team, recruit and onboard staff.
• Ensure compliance with regulatory, security and internal controls.
• Drive client acquisition and deepen existing relationships with strategic partners.
• Coordinate scheduling and staffing to maintain branch operations and coverage.
• Deliver coaching and performance management to meet branch goals.

Skills

Client focus

Leadership

Coaching

Public speaking

Sales

Education

High School Diploma, GED, or equivalent experience

Bachelor's Degree

Job description

KeyBank is seeking a Branch Manager in Connecticut to lead a team, drive exceptional client service, and build strong, trusted relationships with individuals and small businesses. The role emphasizes developing staff, meeting regulatory and operational standards, and expanding the bank's community presence.

The position requires flexibility to work at multiple NE Connecticut branches and to participate in Saturday scheduling as directed.