Branch Leader – Small Business Banking & Growth

Tompkins Bank & Trust; Town of West Seneca (NY); On-site; USD 94,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Employee Referrals

Job summary

Tompkins Bank & Trust is seeking a Branch Leader to direct the full-service branch, overseeing operations, lending, product sales, customer service, compliance, security, and safety in line with company objectives.

The role emphasizes business development, community engagement, and strengthening the Tompkins brand while driving small business and consumer relationships in the market area.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum of three years of experience in a related role; banking education and training preferred.
• Demonstrated management and supervisory capabilities, with the ability to lead, coach, and support team performance.
• Proficiency in consultative sales practices, including identifying client needs, recommending appropriate products and services, and achieving referral goals.
• Strong interpersonal, verbal, and written communication skills.
• Requires active NMLS registration, or the ability to secure registration upon hire, and is contingent upon successful completion of a credit report review as part of the process.

Responsibilities

• Lead branch staff through daily direction, coaching, and performance oversight.
• Strengthen communication, accountability, and development through regular feedback, mentoring, and performance management.
• Foster a service- and sales-focused culture that supports branch goals and team engagement.
• Grow the branch by deepening relationships with existing and prospective business customers.
• Drive deposit, lending, referral, and cross-sell opportunities through proactive, needs-based sales efforts.
• Oversee daily branch operations to ensure efficiency, continuity, and strong execution.

Skills

People Leadership

Planning & Results

Customer Focus

Risk Management

Relationship Building

Education

Bachelor's degree preferred

Job description

Tompkins Bank & Trust is seeking a Branch Leader to direct the full-service branch, overseeing operations, lending, product sales, customer service, compliance, security, and safety in line with company objectives.

The role emphasizes business development, community engagement, and strengthening the Tompkins brand while driving small business and consumer relationships in the market area.