Branch Leader: Retail Banking & Customer Service

Pioneer Bank; Alamogordo (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

Pioneer Bank is seeking a Retail Banking Supervisor to lead daily branch operations in Alamogordo, NM. You will coach and develop frontline staff, resolve customer concerns, and ensure strong teller services, account handling, and branch compliance.

This role emphasizes customer-focused leadership and team development. The ideal candidate brings leadership experience in retail banking, excellent communication skills, and a proactive approach to building customer relationships in a fast-paced

Qualifications

• Experience in banking or financial services is preferred.
• Leadership experience in a retail banking setting is highly valued.
• Comfortable using banking systems and technology.

Responsibilities

• Lead and support daily branch operations
• Coach, train, and develop retail banking team members
• Deliver exceptional customer service and help resolve customer concerns
• Support teller operations, account servicing, and branch compliance
• Encourage referrals and relationship-building opportunities
• Help create a positive, customer-focused team environment

Skills

Leadership

Customer service

Communication

Detail-oriented

Organized

Team player

Multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business, Finance, Management, or related field preferred

Tools

Banking software

Job description

Pioneer Bank is seeking a Retail Banking Supervisor to lead daily branch operations in Alamogordo, NM. You will coach and develop frontline staff, resolve customer concerns, and ensure strong teller services, account handling, and branch compliance.

This role emphasizes customer-focused leadership and team development. The ideal candidate brings leadership experience in retail banking, excellent communication skills, and a proactive approach to building customer relationships in a fast-paced