Branch Leader in Training

Golden 1 Credit Union; Lodi (CA); On-site; USD 47,000 - 48,000; Full time

Job summary

Golden 1 Credit Union is seeking an Associate Branch Manager III in Lodi, CA. Training starts at a neighboring branch before transitioning to the new Lodi branch upon its opening.

You will lead the Member Service team, drive exceptional service on the teller line, and partner with the Branch Manager to execute branch strategies. You will coach staff, manage scheduling, and ensure compliance with policies while building strong member relationships and supporting community financial goals.

Qualifications

• HS Diploma or GED required.
• Associate’s Degree in Business Administration, Finance or Human Resources or equivalent work experience preferred.
• 3+ years progressively responsible supervisory experience within a retail environment or financial institution required.

Responsibilities

• Ensures delivery of exceptional member experience on the platform and teller line. Handles member issues escalated by Member Service Specialists.
• Manages, directs and supervises day to day activities of Member Service Specialists.
• Train and coach employees on sound operational and compliance requirements across all areas of the branch.
• Create and maintain staff scheduling that aligns with meeting branch member service demands.
• Assists Branch Manager in developing and implementing strategies to capitalize on opportunities, highlight the benefit of our products and services over that of our competitor’s, and support overall credit union member services, promotions and member service objectives and expectations.
• Assists the Branch Manager with human resource processes for all direct reports, including appraisals, disciplinary actions, individual development plan, career development, training, interviews, etc.

Education

HS Diploma or GED

Associate’s Degree in Business Administration, Finance or Human Resources

Job description

Golden 1 Credit Union is seeking an Associate Branch Manager III in Lodi, CA. Training starts at a neighboring branch before transitioning to the new Lodi branch upon its opening.

You will lead the Member Service team, drive exceptional service on the teller line, and partner with the Branch Manager to execute branch strategies. You will coach staff, manage scheduling, and ensure compliance with policies while building strong member relationships and supporting community financial goals.