Branch Leader: Growth, Service & Team Leadership

Gulf Coast Bank & Trust; New Orleans (LA); On-site; USD 70,000 - 110,000; Full time

Job summary

Gulf Coast Bank & Trust in New Orleans, LA seeks a Branch Manager to lead staff and operations, promote the bank's image, and ensure quality customer service while achieving sales goals.

The role emphasizes revenue growth, staff development, compliance, and community involvement as you manage branch performance and develop staff. You will oversee hiring, coaching, and client relationship-building to drive results.

Qualifications

• Four-year college degree or 3-5 years relevant branch operations and/or proven sales negotiation experience.
• Knowledge of Regulatory/Compliance laws, teller operations, consumer/commercial loans.
• Ability to work independently, maintain confidentiality, problem solve, supervise a team.
• General knowledge of banking products and various computer software.
• Excellent customer service, written and oral communication, and presentation skills.

Responsibilities

• Maximize branch revenues, deposits and loans and minimize operating losses.
• Perform and hold staff accountable for business development within the branch, loan generation, and referrals to other lines of business (i.e. Mortgage, Wealth Management).
• Maintain and develop relationships with existing and potential clients by conducting calls.
• Deploy resources to optimize individual and team performance.
• Monitor employee activities to assist with problems, provide coaching, and take necessary actions to ensure work quality, exceptional customer service, and adherence to schedules.
• Ensure branch compliance with bank policies, procedures, and audit requirements.
• Prioritize, manages, and communicates promotional campaigns and product initiatives.
• Represent bank in local community organizations.
• Performs general management duties, including hiring of staff, conducting performance evaluations, and promotions or terminations as necessary.
• Responsible for development of subordinate staff, estimating personnel needs, assigning work, and meeting completion dates and sales goals.
• Develops programs and reward systems to increase morale and reduce turnover.
• Identifies training needs and opportunities; develops and implements plan to meet needs.
• Performs additional duties as assigned.

Skills

Customer service

Leadership

Problem solving

Communication

Regulatory knowledge

Banking products

Team supervision

Education

Bachelor's degree

Tools

MS Office

Job description

Gulf Coast Bank & Trust in New Orleans, LA seeks a Branch Manager to lead staff and operations, promote the bank's image, and ensure quality customer service while achieving sales goals.

The role emphasizes revenue growth, staff development, compliance, and community involvement as you manage branch performance and develop staff. You will oversee hiring, coaching, and client relationship-building to drive results.