Branch Leader: Growth, Service & Team Empowerment

Aumni; Medina (OH); On-site; USD 80,000 - 115,000; Full time

Job summary

Chase is seeking a Branch Manager to lead a frontline team, deliver exceptional client service, and drive deposits and investments growth in a branch setting. You will coach staff, manage operations, and uphold the highest standards of risk and compliance while promoting Chase’s culture of hospitality and inclusion.

You will work with local businesses and clients, supervise branch hours including weekends, and participate in the Branch Manager Training Program.

Qualifications

• Must have a track record of leading teams and shaping culture in a customer-facing branch environment.
• Proven ability to coach employees, empower performance, and drive results.
• Strong multitasking and planning skills to manage deposits, investments, and operations.
• Decisive decision-making in fast-paced banking settings with integrity and risk awareness.
• Experience maintaining a strong risk and control environment and adherence to policies.
• Ability to influence, educate, and connect teams and clients with banking technology.
• 2+ years of management, Retail Banking, or equivalent leadership experience at Chase.
• High school degree, GED, or foreign equivalent as required for the role.

Responsibilities

• Motivate the branch team by sharing a clear vision and embodying Service, Heart, Curiosity, Courage, and Excellence.
• Use the Branch Scorecard to identify strategies to grow deposits and investments.
• Understand and meet client needs to build lasting relationships and trust.
• Develop a high-performing team through coaching, feedback, and recognition.
• Promote ongoing learning and development to keep staff skills sharp.
• Build relationships with local businesses to strengthen branch presence and community engagement.
• Maintain strong risk controls by following policies and safeguarding client information.

Skills

Leadership

Coaching

Multitasking

Decision making

Risk & controls

Tech enablement

Branch hours

Retail Banking

Education

High school degree or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Manager to lead a frontline team, deliver exceptional client service, and drive deposits and investments growth in a branch setting. You will coach staff, manage operations, and uphold the highest standards of risk and compliance while promoting Chase’s culture of hospitality and inclusion.

You will work with local businesses and clients, supervise branch hours including weekends, and participate in the Branch Manager Training Program.