Branch Leader: Growth, Service & Team Coaching

Testing Site - JPMC; California; On-site; USD 90,000 - 140,000; Full time

Job summary

Chase is seeking a Branch Manager to lead a team in a Chase Branch, focusing on delivering exceptional client experiences and achieving growth in deposits and investments. You will coach staff, manage branch operations, and uphold risk and compliance standards.

This role emphasizes culture, customer service, and collaboration with experts to address clients’ financial needs, while representing Chase’s brand with hospitality.

Qualifications

• 2+ years of management, Retail Banking, or equivalent Chase leadership experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our culture and values.
• Deliver on branch goals by leveraging the Branch Scorecard to grow deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships and trust.
• Build and cultivate a high-performing team through coaching, feedback, and celebration of successes.
• Encourage ongoing learning and development within the team to stay ahead in the industry.
• Forge relationships with local businesses to strengthen branch presence and community engagement.
• Maintain a strong risk and control environment by following policies and procedures.

Skills

Leadership experience

Coaching employees

Multitasking

Decision making

Risk & controls

Branch management experience

Customer service focus

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Manager to lead a team in a Chase Branch, focusing on delivering exceptional client experiences and achieving growth in deposits and investments. You will coach staff, manage branch operations, and uphold risk and compliance standards.

This role emphasizes culture, customer service, and collaboration with experts to address clients’ financial needs, while representing Chase’s brand with hospitality.