Branch Leader — Growth, Service & Compliance

ATLANTIC FEDERAL CREDIT UNION; New Jersey; On-site; USD 65,000 - 90,000; Full time

Job summary

Atlantic Federal Credit Union in New Jersey seeks a Branch Supervisor to lead all sales and service activities, driving deposit and loan growth while ensuring Member and employee satisfaction. This role exercises supervisory responsibility to meet administrative and operational objectives and ensure policy compliance.

The position emphasizes personalized banking services, staff leadership, onboarding of new Members, and ongoing adherence to regulatory requirements, with a strong focus on

Qualifications

• Establish and maintain high member satisfaction as the primary goal of all branch activities.
• Make sound decisions, including on-the-spot member transaction decisions, weighing satisfaction against loss or fraud risk.
• Strong leadership and supervisory capabilities for branch staff.

Responsibilities

• Establish and maintain Member satisfaction as the singular priority in all activities.
• Make sound decisions (including on-the-spot decisions regarding Member transactions, weighing Member satisfaction issues with the Credit Union’s exposure to loss or fraud).
• Welcome new Members by following established onboarding procedures.
• Perform administrative and operational functions in support of Membership maintenance and documentation.
• Maintain current knowledge of financial products, services, and delivery methods.
• Conduct training sessions as necessary.
• Manage balancing functions of the branch and all associates.
• Manage branch cash and negotiable items within approved limits.
• Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Ensure sound operating controls are in place. Conduct audit and compliance reviews to ensure adherence to policy, procedure, and applicable laws.
• Make decisions in an independent manner according to established policy and procedures.
• Manage safety and security for the branch under established policies and procedures.
• Conduct weekly (or as necessary) scheduled staff meetings to ensure a timely flow of information.

Skills

Member satisfaction

Decision making

Leadership

Education

High school diploma

Job description

Atlantic Federal Credit Union in New Jersey seeks a Branch Supervisor to lead all sales and service activities, driving deposit and loan growth while ensuring Member and employee satisfaction. This role exercises supervisory responsibility to meet administrative and operational objectives and ensure policy compliance.

The position emphasizes personalized banking services, staff leadership, onboarding of new Members, and ongoing adherence to regulatory requirements, with a strong focus on