Branch Supervisor

The Atlantic Federal Credit Union; Union (NJ); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

The Atlantic Federal Credit Union in Union, NJ is seeking a Branch Supervisor to lead all sales and service activities at the branch, driving deposit and loan growth while ensuring member and employee satisfaction. You will supervise the team and assure adherence to Credit Union policies and procedures.

Responsibilities include onboarding new Members, staff training, cash balancing, and maintaining up-to-date knowledge of financial products and delivery methods.

Formación

• At least 2 years of related experience in a financial institution.
• Supervisory experience preferred.
• Requires completion of high school education.

Responsabilidades

• Establish and maintain Member satisfaction as the singular priority in all activities.
• Make sound decisions on Member transactions, balancing satisfaction with loss or fraud risk.
• Welcome new Members by following onboarding procedures.
• Perform administrative and operational functions in support of Membership maintenance and documentation.
• Maintain current knowledge of financial products, services, and delivery methods.
• Conduct training sessions as necessary.
• Manage balancing functions of the branch and all associates.
• Manage branch cash and negotiable items within approved limits.
• Ensure the branch complies with federal laws and regulations set by NCUA and other agencies.
• Ensure sound operating controls; conduct audit and compliance reviews.
• Make decisions independently according to policy and procedures.
• Manage safety and security for the branch per policies.

Conocimientos

Leadership

Decision making

Customer service

Educación

High school diploma

Descripción del empleo

Staff Member’s Role

The Branch Supervisor leads and directs all sales and service activities in the branch to achieve deposit growth, loan growth, and satisfaction goals among Members and employees.

Description

The Branch Supervisor leads and directs all sales and service activities in the branch to achieve deposit growth, loan growth, and member/employee satisfaction goals. Exercise supervisory responsibility for the team in meeting the Credit Union’s administrative and operational objectives. Support and assure compliance with Credit Union policies and procedures.

Job Summary

Provide personalized banking services to members. Lead and direct all sales and service activities in the branch to achieve deposit growth, loan growth, and member/employee satisfaction goals. Exercise supervisory responsibility for the team in meeting the Credit Union’s administrative and operational objectives. Support and assure compliance with Credit Union policies and procedures.

Essential Functions

• Establish and maintain Member satisfaction as the singular priority in all activities.
• Make sound decisions (including on-the-spot decisions regarding Member transactions, weighing Member satisfaction issues with the Credit Union’s exposure to loss or fraud).
• Welcome new Members by following established onboarding procedures.
• Perform administrative and operational functions in support of Membership maintenance and documentation.
• Maintain current knowledge of financial products, services, and delivery methods.
• Conduct training sessions as necessary.
• Manage balancing functions of the branch and all associates.
• Manage branch cash and negotiable items within approved limits.
• Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Ensure sound operating controls are in place. Conduct audit and compliance reviews to ensure adherence to policy, procedure, and applicable laws.
• Make decisions in an independent manner according to established policy and procedures.
• Manage safety and security for the branch under established policies and procedures.
• Conduct weekly (or as necessary) scheduled staff meetings to ensure a timely flow of information.

The Atlantic strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and comprehensive total compensation package including competitive pay, target incentive, medical / dental / prescription coverage, 401(k) plan (with up to 6% match), and generous paid time off. As an The Atlantic employee you are eligible for discounts on our products and services and earn paid time off for volunteering. In addition to these benefits, The Atlantic provides educational and developmental opportunities as well as access to our formal Tuition Assistance Program.

Requirements

• At least 2 years of related experience in a financial institution.
• Supervisory experience preferred.
• Requires completion of high school education.