Branch Leader — Growth, Ops & Customer Success

Hearth & Home Technologies; Wilmington (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental & Vision Insurance

Health Savings Account

Disability Benefits

Life Insurance

Paid Time Off and Holidays

Retirement Benefits

Job summary

Fireside Hearth & & Home, a branch of Hearth & Home Technologies, seeks a Branch Manager in Wilmington, NC to oversee daily operations and partner with the Myrtle Beach location. You will lead service, sales, and warehouse teams while ensuring strong customer satisfaction and efficient processes.

The role requires strong communication, organization, and financial stewardship to drive branch performance and service excellence across locations.

Qualifications

• Good verbal and written communication skills.
• Ability to build relationships with internal and external customers.
• Excellent organizational skills and attention to detail.
• Strong problem-solving and customer service abilities.
• Bachelor’s degree in business administration, operations-related or construction-related field or equivalent.

Responsibilities

• Lead and support DFOS, customer service, and warehouse teams with daily oversight, coaching, training, and performance management.
• Foster collaboration between branch, hub, and sales teams.
• Oversee inventory, quarterly audits, and resolve A/R issues to manage working capital.
• Drive branch financial performance through labor management, capacity planning, and controlling G&A expenses.
• Coordinate installation and service schedules to maximize productivity and customer satisfaction.
• Provide field support to DFOS and Service Technicians throughout the preview and post-view process.
• Manage branch cash handling, including issuing checks, deposits, reconciliation, and reporting.
• Handle retail walk-in sales of Hearth products, services, and accessories.

Skills

Verbal communication

Written communication

Relationship building

Organizational skills

Problem solving

Customer service

Education

Bachelor's degree in business administration or related field

Job description

Fireside Hearth & & Home, a branch of Hearth & Home Technologies, seeks a Branch Manager in Wilmington, NC to oversee daily operations and partner with the Myrtle Beach location. You will lead service, sales, and warehouse teams while ensuring strong customer satisfaction and efficient processes.

The role requires strong communication, organization, and financial stewardship to drive branch performance and service excellence across locations.