Branch Manager

Hearth & Home Technologies; Dallas, Grand Prairie (TX, TX); On-site; USD 85,953 - 107,441; Full time

Benefits offered by this job

Healthcare including Medical, Dental &

Job summary

Fireside Hearth and Home, a unit of Hearth & Home Technologies, seeks a Branch Manager in Dallas, TX to lead branch operations, profitability, safety, and customer service for our hearth products business.

The role requires coordinating field operations, inventory management, scheduling, and collaboration with branch, hub, and sales teams while ensuring exceptional service and integrity in all activities.

Qualifications

• Candidates should have strong communication skills (verbal and written).
• Ability to build relationships with internal and external customers.
• Excellent organizational skills and attention to detail.
• Problem-solving capabilities and strong customer service.

Responsibilities

• Lead and support branch operations and teams, including daily oversight, coaching, training, and performance management.
• Foster collaboration between branch, hub, and sales teams.
• Manage working capital by overseeing inventory, audits, and A/R issues.
• Drive branch financial performance through labor management and cost control.
• Coordinate installation and service schedules to maximize productivity and customer satisfaction.
• Provide field support during preview and post-view processes.
• Handle branch cash handling and reporting.
• Manage retail sales of Hearth products and services.

Skills

Verbal communication

Written communication

Relationship building

Organizational skills

Problem solving

Education

Bachelor’s degree in business/operations-related field

Job description

LeadershipGrand Prairie,TexasDallas,Texas
Salary: USD 85953 - 107441 Annually

Fireside Hearth and Home (FHH) is looking to add a Branch Manager in Dallas TX. for theFireside Hearth & Home Business Unit to join our team in Dallas TX. We are the nation’s leading manufacturer and supplier of hearth products, including a wide variety of gas, electric, wood and pellet burning fireplaces, inserts, stoves, and accessories.

Headquartered in Lakeville, Minnesota, with distribution around the world, our innovative approach is supported by a business unit structure that allows us to develop and market products with a strong focus on customers’ needs. Since 1996, we’ve been dedicated to connecting people through the warmth and comfort of our hearth products.

Fireside Hearth & Home is a core business unit within Hearth & Home Technologies and the nation’s largest and leading distributor, retailer, and service provider of hearth products. Built through a series of acquisitions, Fireside Hearth & Home is focused on expert installations, quality craftsmanship, and delivering outstanding service to customers across the United States.

The Branch Manager is responsible for the profitability, safety, installations and service of the branch and promotes teamwork among the members, subcontractors, builder customers, homeowner customers and vendors. This role is expected to perform all duties with the highest level of customer service, professionalism, safety and integrity.

Responsibilities

• Lead and support Division Field Operations Supervisor (DFOS), customer service, and warehouse teams, including daily oversight, coaching, training, and performance management.
• Foster strong collaboration between branch, hub, and sales teams.
• Manage working capital by overseeing inventory, conducting quarterly audits, and resolving A/R issues.
• Drive branch financial performance through labor management, capacity planning, and control of G&A expenses.
• Coordinate installation and service schedules to maximize productivity and customer satisfaction.
• Provide field support to DFOS and Service Technicians throughout the preview and post‑view process.
• Manage branch cash handling, including issuing checks, deposits, reconciliation, and reporting.
• Handle retail walk‑in sales of Hearth products, services, and accessories.

Required Qualifications

• Candidates should possess good verbal and written communication skills.
• Can build relationships with internal and external customers.
• Excellent organizational skills, attention to detail
• Problem‑solving capabilities and excellent customer service skills.

Preferred Qualifications

• Bachelor’s degree in business administration, operations‑related or construction‑related field or the equivalent combination of education and experience

Why Fireside Hearth & Home?

The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

Benefits Starting Your 1st Day

• Healthcare including Medical, Dental & Vision Insurance
• Paid Time Off
• Paid Holidays
• Work today, get paid today with access to your earnings each day
• 401k with 6% company match

Additional Benefits based on Eligibility

• Quarterly Cash Profit Sharing (after one year of employment)
• Tuition Assistance(after 6 months of employment)

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.