Branch Manager

Southern Outdoor Restoration; Charlotte (NC); On-site; USD 68,000 - 105,000; Full time

Benefits offered by this job

Weekly salary

Take-home company vehicle

401(k) with company match

Health insurance

Dental/vision/disability insurance

Paid time off & holidays

Job summary

Southern Outdoor Restoration is seeking a Branch Manager for the Charlotte, NC Unison Division. You will own the Charlotte branch, driving growth, profitability, service quality, and customer satisfaction under the President's direction.

You will lead crews daily and oversee branch operations using data and technology, with a strong emphasis on field service excellence. The role requires leading managers, managing budgets, and optimizing scheduling and safety.

Qualifications

• 3+ years leading managers or supervisors who lead crews, including hiring, performance reviews, corrective action, and terminations.
• Proven record of running a branch, market, or multi-crew operation in field services, landscaping, pest control, or a similar route-based business, with responsibility for budget, headcount, and results.
• Strong operational background in scheduling, quality control, and safety, and a working understanding of how selling and pricing affect crew capacity and margin.
• Comfort with business software, field service software, and AI tools, with disciplined checking of output.
• Clear, professional written and verbal communication, including calming upset customers.

Responsibilities

• Build the annual branch plan, budget, and growth targets with the President of Unison and Finance
• Lead crews day to day: ride along, inspect work, and coach technicians and supervisors on quality, safety, and customer interaction
• Run the branch in Unison's platform and our field service software, and use AI tools to plan and report while checking every output against source data
• Turn sold work into crew capacity, hiring plans, and schedules
• Lead the launch and scale of turf care and pest control in Charlotte
• Hire, train, evaluate, and develop your team, including the Area Managers who will join as the branch grows
• Keep customer retention at or above target and resolve escalated concerns
• Collaborate with Logistics, Safety, HR, Finance, and Customer Success
• Approve timecards and expenses, and enforce safety standards and company policies

Skills

Leadership

People management

Budget management

Branch operations

Scheduling

Field service software

AI tools usage

Communication

Tools

Unison platform

CRM software

AI planning tools

Job description

Branch Manager - Unison Division (Charlotte, NC)

Lead a growing home services branch in Charlotte, with a team, technology, and leadership behind you.

Experienced leaders only

This role is for someone who already leads leaders. You must have at least 3 years of experience leading managers or supervisors who lead crews in a route-based or field service business, including hiring, performance reviews, corrective action, and terminations. We keep the application quick and simple, and we ask that your resume and responses give us a clear picture of your leadership experience. (Quick note - we never use AI to review applications or dismiss candidates... but if you use AI to write your responses, you will find it hard to stand out from the hundreds of others who are doing so. We hope you will use your own words to tell us about yourself!)

The role

As Branch Manager, you own the Charlotte branch: its growth, profitability, service quality, and customer satisfaction. You work within the direction set by the President of Unison, set the branch's operating plan, and lead crews day to day. Every operations team member at the branch reports to you. We want a strong operator who understands sales, stays close to the field, and runs the branch on data and technology.

About Unison

Unison is the residential brand of SOR. We care for the outside of people's homes: dryer vent cleaning, gutter cleaning, pressure washing, turf care, and trash bin cleaning, with pest control on the way. Every day our technicians are in customers' driveways, backed by a Customer Success team, our own Unison platform, and field service software that documents every job. Learn more at unison-cs.com and southernOR.com.

What you will do

• Build the annual branch plan, budget, and growth targets with the President of Unison and Finance
• Lead crews day to day: ride along, inspect work, and coach technicians and supervisors on quality, safety, and customer interaction
• Run the branch in Unison's platform and our field service software, and use AI tools to plan and report while checking every output against source data
• Turn sold work into crew capacity, hiring plans, and schedules
• Lead the launch and scale of turf care and pest control in Charlotte
• Hire, train, evaluate, and develop your team, including the Area Managers who will join as the branch grows
• Keep customer retention at or above target and resolve escalated concerns
• Collaborate with Logistics, Safety, HR, Finance, and Customer Success
• Approve timecards and expenses, and enforce safety standards and company policies

Requirements

• 3+ years leading managers or supervisors who lead crews, including hiring, performance reviews, corrective action, and terminations
• Proven record of running a branch, market, or multi-crew operation in field services, landscaping, pest control, or a similar route-based business, with responsibility for budget, headcount, and results
• Strong operational background in scheduling, quality control, and safety, and a working understanding of how selling and pricing affect crew capacity and margin
• Comfort with business software, field service software, and AI tools, with disciplined checking of output
• Clear, professional written and verbal communication, including calming upset customers
• Valid driver's license with 5+ years of driving experience and a good driving record
• In-person work schedule in Charlotte, Monday through Friday, with occasional after-hours or weekend work

Preferred

• Experience launching or scaling new service lines
• Turf or pest control licensing
• Knowledge of OSHA and workers' compensation
• DOT medical card or DOT driver status

Compensation and benefits

• Salary, paid weekly
• Take-home company vehicle
• 401(k) with company match
• Subsidized health insurance
• Supplemental insurance (dental, vision, disability, and more)
• Paid time off and paid holidays

SOR is an equal opportunity employer. Applicants must be authorized to work in the U.S.; we do not sponsor visas. SOR uses E-Verify. Demographic information may be requested for EEO reporting purposes; providing it is voluntary. We do not accept unsolicited resumes or recruiter outreach.