Branch Leader: Elevate Service, Loans & Team Growth

Columbia Bank; Irvine (CA); On-site; USD 35,818,000 - 46,838,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement savings with company

Tuition assistance

Paid vacation and holidays

Job summary

Columbia Bank in Irvine, CA is seeking a Branch Role to oversee operations, coach staff, and grow customer relationships. The role requires mortgage lending authorization and strong leadership to ensure audit-ready branch performance.

Primary activities include opening accounts, processing loan requests, and supervising tellers, with a focus on Breakthrough Client Service Standards and local community engagement.

Qualifications

• 3 years of retail banking experience required.
• 2 years of management or supervisory experience preferred.
• 2 years of consumer and small business lending origination experience preferred.
• Customer service background in retail or banking.

Responsibilities

• Ensures the branch meets or exceeds operations standards at all times.
• Monitor sales and service goals and coach other team members to deepen customer relationships.
• Develops and maintains strong, long-term relationships with consumers and businesses in local community and proactively resolve problems.
• Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information.
• Manage, lead, train, and coach tellers; may oversee personal bankers with Branch Manager.
• Process and oversee tasks like opening/closing the branch, overdraft monitoring, wire transfers, collections, stop payments, and branch controls.

Skills

Customer service

Sales coaching

Team leadership

Relationship building

MLO knowledge

Education

High School Diploma or GED

Associate/Bachelor in banking or business

Tools

Spreadsheets

Banking software

Job description

Columbia Bank in Irvine, CA is seeking a Branch Role to oversee operations, coach staff, and grow customer relationships. The role requires mortgage lending authorization and strong leadership to ensure audit-ready branch performance.

Primary activities include opening accounts, processing loan requests, and supervising tellers, with a focus on Breakthrough Client Service Standards and local community engagement.