Branch Leader: Elevate Member Experience & Service

Park Community Credit Union Foundation; New Albany (IN); On-site; USD 45,000 - 48,000; Full time

Job summary

Park Community is hiring an Assistant Branch Manager I for New Albany, IN. The role focuses on leading branch staff, developing a member-centric culture, and delivering exceptional member experiences. Responsibilities include coaching staff, achieving production goals, and ensuring compliance with policies.

The position emphasizes hiring, training, community representation, and collaboration with Retail Operations to support branch activities and risk controls.

Qualifications

• Three to five years of branch banking experience.
• Two-year college degree or equivalent certification or training.
• Strong communication and customer service skills.

Responsibilities

• Lead and coach branch staff to meet service standards.
• Cross-sell credit union services and assist members with accounts and loans.
• Assist in hiring, training, and evaluating staff.
• Represent the branch in community relations and events.
• Ensure compliance with credit union policies and security standards.

Skills

Customer service

Leadership

Sales

Communication

Conflict resolution

Education

Associate degree

Job description

Park Community is hiring an Assistant Branch Manager I for New Albany, IN. The role focuses on leading branch staff, developing a member-centric culture, and delivering exceptional member experiences. Responsibilities include coaching staff, achieving production goals, and ensuring compliance with policies.

The position emphasizes hiring, training, community representation, and collaboration with Retail Operations to support branch activities and risk controls.