Branch Leader: Elevate Customer Experience

JPMorgan Chase & Co.; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. in Philadelphia seeks a Branch Manager to lead a busy Chase branch, deliver exceptional service, grow deposits and investments, and coach a high-performing team to success.

You will strengthen operations, uphold risk controls, engage with local businesses and the community, and represent the brand with hospitality while leveraging advanced financial technology to meet clients’ needs.

Qualifications

• Passion for delivering exceptional client experiences.
• Proven leadership with coaching and empowerment.
• Strong multitasking and prioritization in a branch setting.
• Ability to navigate a fast-paced, changing environment.
• Experience maintaining a strong risk and control environment.
• Ability to influence and educate team, partners, and clients on technology.
• 2+ years of management, Retail Banking, or equivalent Chase leadership experience.
• Availability to work branch hours including weekends and evenings.

Responsibilities

• Motivate branch team by embodying our culture and values.
• Grow deposits and investments using Branch Scorecard insights.
• Prioritize meeting client needs and building lasting relationships.
• Coach and develop staff to boost morale and performance.
• Encourage ongoing learning and development within the team.
• Forge relationships with local businesses to strengthen branch presence.
• Maintain strong risk controls by following policies and procedures.

Skills

Leadership

Coaching

Client relationships

Risk management

Multitasking

Decision making

Technology adoption

Team development

Communication

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Philadelphia seeks a Branch Manager to lead a busy Chase branch, deliver exceptional service, grow deposits and investments, and coach a high-performing team to success.

You will strengthen operations, uphold risk controls, engage with local businesses and the community, and represent the brand with hospitality while leveraging advanced financial technology to meet clients’ needs.