Branch Leader: Customer Experience & Growth

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Branch Manager to lead a busy retail branch, drive deposits and investments, oversee operations, and coach a team to deliver exceptional client service and a welcoming environment.

You will embody our culture of Service, Heart, Curiosity, Courage and Excellence, manage risk and controls, and collaborate with specialists to meet clients' financial needs while serving local businesses and the community.

Qualifications

• You have a track record of leading teams and coaching employees to achieve results.
• You can manage multiple priorities in a fast-paced banking environment.
• You demonstrate strong judgment and commitment to operational integrity.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on branch goals by growing deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships and trust.
• Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale.
• Encourage ongoing learning and development within the team to stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen branch presence and community engagement.
• Ensure a strong risk and control environment by using sound judgment and adhering to policies.

Skills

Leadership skills

Multitasking

Decision making

Risk management

Influence & coaching

Branch hours incl weekends

Education

High school degree

College degree

Job description

JPMorgan Chase & Co. in New York seeks a Branch Manager to lead a busy retail branch, drive deposits and investments, oversee operations, and coach a team to deliver exceptional client service and a welcoming environment.

You will embody our culture of Service, Heart, Curiosity, Courage and Excellence, manage risk and controls, and collaborate with specialists to meet clients' financial needs while serving local businesses and the community.