Branch Leader: Customer Experience & Growth

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in New York is seeking a Branch Manager to lead a Chase branch, delivering attentive service, fostering a welcoming environment, and guiding deposits, investments, and daily operations.

You will coach the team, set a performance vision, and build relationships with local businesses while representing the brand with hospitality and integrity. The role requires leadership experience and flexibility to work varied hours, including weekends, with compliance to regulatory

Qualifications

• Lead the branch team to grow deposits and investments while delivering excellent client service.
• Coach and empower employees to achieve results and develop in their roles.
• Balance competing priorities and develop growth plans for the branch.
• Navigate fast-paced environments with strong decision-making.
• Maintain a strong risk and control environment and adhere to policies.
• Use technology to educate and connect team, partners, and clients.
• Must be able to work branch hours including weekends and evenings.

Responsibilities

• Be a motivating force for the branch by sharing a clear vision and embodying our culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to grow deposits and investments.
• Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
• Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures.

Skills

Leadership skills

Coaching employees

Multitasking

Decision-making

Risk management & controls

Technology adoption/education

People/relationship building

Education

High school degree, GED, or foreign equivalent

College degree or military equivalent

Job description

JPMorgan Chase & Co. in New York is seeking a Branch Manager to lead a Chase branch, delivering attentive service, fostering a welcoming environment, and guiding deposits, investments, and daily operations.

You will coach the team, set a performance vision, and build relationships with local businesses while representing the brand with hospitality and integrity. The role requires leadership experience and flexibility to work varied hours, including weekends, with compliance to regulatory