Branch Leader: Elevate Customer Experience

U.S. Bank; Lino Lakes (MN); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Life insurance

Disability insurance

401(k) retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Minneapolis is seeking a Branch Leader to manage daily operations, coach teammates, and ensure an excellent customer experience that aligns with U.S. Bank culture and core values. The role focuses on guiding performance and maintaining compliance.

You will collaborate with partners in wealth, business banking, mortgage and payments services to identify customer needs and deliver appropriate products, while expanding the branch’s local market presence.

Qualifications

• NMLS registration under the S.A.F.E. Act and Regulation Z and ongoing compliance.
• Adaptive coaching and leadership responsibilities emphasized.
• Advanced conflict resolution and accountability expected.
• Strong influence, critical thinking and relationship management skills.
• Business insight for guiding customer solutions.

Responsibilities

• Lead and manage the branch to meet goals and ensure regulatory compliance.
• Coach, develop, mentor and train team members for excellent service.
• Communicate and apply critical thinking to identify financial resources for customers.
• Collaborate with partners to offer suitable products and services to individuals and businesses.

Skills

NMLS registration

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insight

Job description

U.S. Bank in Minneapolis is seeking a Branch Leader to manage daily operations, coach teammates, and ensure an excellent customer experience that aligns with U.S. Bank culture and core values. The role focuses on guiding performance and maintaining compliance.

You will collaborate with partners in wealth, business banking, mortgage and payments services to identify customer needs and deliver appropriate products, while expanding the branch’s local market presence.