Branch Leader: Digital Banking & Service Excellence

Neighborhood Credit Union; Prosper (TX); On-site; USD 66,000 - 75,000; Full time

Job summary

Neighborhood Credit Union in Prosper, TX is seeking a Branch Manager to lead daily branch operations, coach staff, and deliver outstanding member service. The role emphasizes digital channels usage and staff development to meet community financial needs.

The position requires a two-year degree and 3–5 years of related experience, with a focus on strong communication, attention to detail, and organizational skills. A proactive leader will drive branch profitability and customer satisfaction.

Qualifications

• Two-year college degree required to manage a retail branch.
• Three to five years of similar or related experience.

Responsibilities

• Lead branch operations to ensure efficient performance.
• Coach and develop branch staff and conduct annual evaluations.
• Cross-sell Neighborhood Credit Union products to meet members' financial needs.
• Maintain cash controls and ensure daily balancing of branch transactions.
• Represent the branch within the community and manage relationships.

Skills

Excellent communication

Public relations

Analytical abilities

Attention to detail

Well organized

Team player / assist others

Education

Two-year college degree

Tools

10-key

PC

Teller terminal

Telephone

Card machine

Job description

Neighborhood Credit Union in Prosper, TX is seeking a Branch Manager to lead daily branch operations, coach staff, and deliver outstanding member service. The role emphasizes digital channels usage and staff development to meet community financial needs.

The position requires a two-year degree and 3–5 years of related experience, with a focus on strong communication, attention to detail, and organizational skills. A proactive leader will drive branch profitability and customer satisfaction.