Branch Growth Leader: Elite Service & Sales Manager

Texans Credit Union; Richardson (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Texans Credit Union in Richardson, TX seeks a Branch Manager to oversee all sales and operational functions and to develop the branch staff with a focus on delivering EPIC service to members across every service offered.

You will create a sales/service culture, monitor KPIs, coach staff, ensure compliance, and lead community engagement to strengthen member relationships. This role requires strong leadership, regulatory awareness, and the ability to drive results across the branch.

Qualifications

• Oversee and improve the branch's sales/service environment.
• Proven ability to train and coach branch staff.
• Strong interpersonal and communication skills.
• Knowledge of financial products and compliance basics.

Responsibilities

• Lead and develop branch staff to deliver EPIC service to members.
• Create and maintain a sales/service environment within the branch.
• Monitor branch KPIs to ensure profitability and service quality.
• Audit and enforce branch policies, security, and compliance with laws.
• Coordinate scheduling and ensure adequate branch coverage.

Skills

Sales leadership

Staff development

Customer service

Operational oversight

Communication

Education

High-school diploma or equivalent

Job description

Texans Credit Union in Richardson, TX seeks a Branch Manager to oversee all sales and operational functions and to develop the branch staff with a focus on delivering EPIC service to members across every service offered.

You will create a sales/service culture, monitor KPIs, coach staff, ensure compliance, and lead community engagement to strengthen member relationships. This role requires strong leadership, regulatory awareness, and the ability to drive results across the branch.