Branch Manager: Lead Team & Customer Experience

UMB Financial Corporation; Clive (IA); On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401(k) match

Incentive pay

Medical insurance

Dental insurance

Vision insurance

HSAs & FSAs

Tuition reimbursement

Wellbeing program

Fitness reimbursement

Employee assistance program

Job summary

UMB Financial Corporation in Clive, IA is seeking a Branch Manager to lead branch teams, drive sales expectations, and deliver outstanding customer service. You will oversee daily operations, guide associates, and partner with mortgage, wealth, and small business teams to meet business goals.

The role requires a Bachelor’s degree or equivalent experience and at least two years of leadership and banking experience. This on-site position includes weekend/evening hours and a robust benefits package.

Qualifications

• Bachelor’s degree in Business Administration or comparable college and/or business experience.
• 2 years leadership, associate development or management experience.
• 2 years of banking/financial services experience OR combination of education and experience that would provide an equivalent background.
• NMLS registration or will obtain within 90 days
• Reliable transportation and ability to work branch hours, including weekends and some evenings.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receiving continued education and training empowering you to meet individual sales performance and operational goals.

Skills

Leadership experience

Education

Bachelor's degree in Business Administration or comparable college and/or business experience

Job description

UMB Financial Corporation in Clive, IA is seeking a Branch Manager to lead branch teams, drive sales expectations, and deliver outstanding customer service. You will oversee daily operations, guide associates, and partner with mortgage, wealth, and small business teams to meet business goals.

The role requires a Bachelor’s degree or equivalent experience and at least two years of leadership and banking experience. This on-site position includes weekend/evening hours and a robust benefits package.