Branch Leader & Customer Experience Champion

JPMorgan Chase & Co.; Colts Neck Township (NJ); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in Colts Neck Township, NJ, seeks a Branch Manager to lead a customer‑facing team, grow deposits and investments, and uphold a high standard of service and operational controls.

You will coach and develop staff, manage branch operations, and strengthen ties with local businesses, while delivering innovative financial solutions within Chase’s culture of service and excellence.

Qualifications

• 2+ years of management or leadership experience in retail banking or equivalent.
• Ability to work branch hours including weekends and evenings.
• Strong leadership, coaching, and people development skills.
• Experience in growing deposits and investments is a plus.
• Commitment to risk management and adherence to policies.
• Ability to influence and connect staff, partners, and clients with technology.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our culture and values.
• Deliver on the goals of the branch by growing deposits and investments.
• Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
• Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp.
• Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment and adhering to policies.

Skills

Leadership

Coaching

Multitasking

Decision-making

Risk management

Technology enablement

Education

High school diploma

College degree

Military equivalent

Job description

JPMorgan Chase & Co. in Colts Neck Township, NJ, seeks a Branch Manager to lead a customer‑facing team, grow deposits and investments, and uphold a high standard of service and operational controls.

You will coach and develop staff, manage branch operations, and strengthen ties with local businesses, while delivering innovative financial solutions within Chase’s culture of service and excellence.