Branch Growth Leader — Customer Experience & Team Coach

JPMorgan Chase & Co.; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. in Charlotte is seeking a Branch Manager to lead a Chase branch, delivering attentive service and a welcoming environment for clients and colleagues.

You will steer deposits and investments growth, oversee operations, and coach the team toward success in a fast-paced banking setting. You will represent our brand with hospitality and apply the latest banking solutions and fintech to meet client needs while ensuring risk controls and regulatory compliance.

Qualifications

• Experience leading a banking team and customer-centric service.
• Ability to manage branch operations with integrity and compliance.
• Willingness to work weekends and evenings.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our company’s culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to successfully grow deposits and investments.
• Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
• Build and cultivate a high‑performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures.

Skills

Leadership

Multitasking

Decision making

Risk management

Tech adoption

People development

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Charlotte is seeking a Branch Manager to lead a Chase branch, delivering attentive service and a welcoming environment for clients and colleagues.

You will steer deposits and investments growth, oversee operations, and coach the team toward success in a fast-paced banking setting. You will represent our brand with hospitality and apply the latest banking solutions and fintech to meet client needs while ensuring risk controls and regulatory compliance.