Branch Leader - Client Relationships & Growth

Oxford Bank; Ortonville (MI); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Oxford Bank is seeking a Branch Manager to lead a retail office, build lifelong client relationships, and coach staff to deliver superior service. You will own the office’s client relationships and collaborate with bank partners to deliver tailored financial solutions.

You will develop new leaders, drive deposit growth, and ensure a welcoming, help-oriented culture for CSRs and staff, while maintaining professional, community-focused presence.

Qualifications

• Bachelor’s degree and/or higher education preferred.
• 3+ years of client service experience preferred.
• 2+ years of banking experience preferred.
• Strong written and verbal communication skills.
• Knowledge of bank operations and teller processes.

Responsabilités

• Lead the office as their business by ensuring all team members are helping clients to reach their goals in a convenient and timely manner.
• Proactively own the relationship with clients through follow up with team members, clients and/or bank partners, to ensure client is receiving service they deserve.
• Actively manage consistent communication with existing clients base to discuss and understand client goals.
• Lead solution development for clients utilizing the personal banking team respective bank partners/experts.
• Create and maintain a service culture that is welcoming and shows we are dedicated to helping clients and our communities.
• Represent the Bank in the community to develop referral sources for new clients.

Connaissances

Client service

Communication

Leadership

Formation

Bachelor’s degree

Outils

Microsoft Office

Description du poste

Oxford Bank is seeking a Branch Manager to lead a retail office, build lifelong client relationships, and coach staff to deliver superior service. You will own the office’s client relationships and collaborate with bank partners to deliver tailored financial solutions.

You will develop new leaders, drive deposit growth, and ensure a welcoming, help-oriented culture for CSRs and staff, while maintaining professional, community-focused presence.