Branch Leader & Business Growth Manager

The Merrimack; Concord (NH); On-site; USD 63,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) with company match

Paid time off

Paid parental leave

Tuition reimbursement

Professional development

Job summary

The Merrimack in Concord, NH, seeks a Branch & Business Development Manager to lead the main branch, drive customer relationships, and oversee operations with a focus on service quality and community engagement.

Responsibilities include coaching staff, leading sales and growth initiatives, and coordinating lending support while ensuring regulatory compliance. Strong leadership and relationship-building skills are essential.

Qualifications

• Three to five years of related banking, branch operations, sales, business development, or leadership experience.
• A minimum of three years of supervisory or management experience with a proven ability to coach and develop others.
• Strong commitment to relationship selling, quality service, and community banking.
• Excellent communication, problem-solving, analytical, and negotiation skills.
• Knowledge of branch operations, consumer lending, bank policies, procedures, and regulatory requirements.
• Ability to manage multiple priorities, take initiative, and adapt in a changing environment.
• Proficiency with desktop applications and general office equipment.
• Ability to travel to other branches, departments, local businesses and business development meetings.
• Ability to work Saturdays when scheduled.

Responsibilities

• Lead branch performance, daily operations, customer experience, and growth initiatives
• Coach, motivate, and develop branch team members while fostering accountability, teamwork, and continuous improvement
• Build strong customer relationships through needs-based conversations, referrals, and relationship-driven service
• Represent the bank in the community through business development, local involvement, and partnership-building
• Support consumer, equity, and small business lending needs while maintaining strong product and service knowledge
• Ensure compliance with bank policies, procedures, security standards, and applicable legal and regulatory requirements
• Participate in branch sales, strategic planning, budgeting, and goal achievement
• Partner with HR on hiring, performance management, employee development, and related employment matters
• Open and close the branch on a rotating basis and support additional branch needs as requested

Job description

The Merrimack in Concord, NH, seeks a Branch & Business Development Manager to lead the main branch, drive customer relationships, and oversee operations with a focus on service quality and community engagement.

Responsibilities include coaching staff, leading sales and growth initiatives, and coordinating lending support while ensuring regulatory compliance. Strong leadership and relationship-building skills are essential.