Branch Growth & Community Relations Leader

Merrimack County Savings Bank (The Merrimack); Concord (NH); On-site; USD 63,000 - 80,000; Full time

Job summary

The Merrimack is seeking a Branch & Business Development Manager to lead our Concord main branch. This role combines team leadership, customer relationship growth, and community engagement in a dynamic banking environment.

You will coach staff, drive sales and service, oversee operations, and support lending needs while ensuring compliance. Travel to other branches and Saturday availability may be required.

Qualifications

• Three to five years of related banking, branch operations, sales, business development, or leadership experience.
• Minimum of three years of supervisory or management experience.
• Strong commitment to relationship selling, quality service, and community banking.
• Excellent communication, problem-solving, analytical, and negotiation skills.
• Knowledge of branch operations, consumer lending, bank policies, procedures, and regulatory requirements.
• Ability to travel to other branches, departments, local businesses and business development meetings.
• Ability to work Saturdays when scheduled.

Responsibilities

• Lead branch performance, daily operations, customer experience, and growth initiatives.
• Coach, motivate, and develop branch team members while fostering accountability, teamwork, and continuous improvement.
• Build strong customer relationships through needs-based conversations, referrals, and relationship-driven service.
• Represent the bank in the community through business development, local involvement, and partnership-building.
• Support consumer, equity, and small business lending needs while maintaining strong product and service knowledge.
• Ensure compliance with bank policies, procedures, security standards, and applicable legal and regulatory requirements.
• Participate in branch sales, strategic planning, budgeting, and goal achievement.
• Partner with HR on hiring, performance management, employee development, and related employment matters.
• Open and close the branch on a rotating basis and support additional branch needs as requested.

Skills

Relationship selling

Customer service

Leadership

Coaching

Community banking

Job description

The Merrimack is seeking a Branch & Business Development Manager to lead our Concord main branch. This role combines team leadership, customer relationship growth, and community engagement in a dynamic banking environment.

You will coach staff, drive sales and service, oversee operations, and support lending needs while ensuring compliance. Travel to other branches and Saturday availability may be required.