Branch Leader: Banking Operations & Client Growth

Community State Bank - Des Moines, IA; Johnston (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

QCR Holdings, Inc. in Johnston, IA seeks an Assistant Branch Manager to support the Branch Manager in branch operations, client service, sales, and staff supervision. Ensures timely, courteous service aligned with regulatory compliance; supervises lobby and drive-up activities.

The role involves leading staff, developing sales strategies, maintaining audit controls, and fostering client relationships while complying with bank policies and procedures.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Three years of banking, client service, or retail experience.
• Two years of supervisory experience.
• Strong client service and leadership skills.
• Proficient with banking software and Microsoft 365.
• MLO registration under SAFE Act within 30 days of employment.

Responsibilities

• Lead and direct branch operations with the Branch Manager.
• Provide reliable, compliant client service and product guidance.
• Develop sales strategies to boost productivity.
• Open accounts and oversee transactions.
• Manage scheduling and staff training.
• Participate in community outreach and client relationships.
• Review and ensure compliance with internal controls and policies.
• Assist in approving unusual or large transactions.
• Oversee fraud prevention and risk management.
• Prepare performance evaluations and staff development.

Skills

Client service

Leadership

Decision making

Problem solving

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor’s degree in business/finance

Tools

MS 365

Banking software

NMLS Registry

Job description

QCR Holdings, Inc. in Johnston, IA seeks an Assistant Branch Manager to support the Branch Manager in branch operations, client service, sales, and staff supervision. Ensures timely, courteous service aligned with regulatory compliance; supervises lobby and drive-up activities.

The role involves leading staff, developing sales strategies, maintaining audit controls, and fostering client relationships while complying with bank policies and procedures.