Assistant Branch Manager - Johnston

Community State Bank - Des Moines, IA; Johnston (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

QCR Holdings, Inc. in Johnston, IA seeks an Assistant Branch Manager to support the Branch Manager in branch operations, client service, sales, and staff supervision. Ensures timely, courteous service aligned with regulatory compliance; supervises lobby and drive-up activities.

The role involves leading staff, developing sales strategies, maintaining audit controls, and fostering client relationships while complying with bank policies and procedures.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Three years of banking, client service, or retail experience.
• Two years of supervisory experience.
• Strong client service and leadership skills.
• Proficient with banking software and Microsoft 365.
• MLO registration under SAFE Act within 30 days of employment.

Responsibilities

• Lead and direct branch operations with the Branch Manager.
• Provide reliable, compliant client service and product guidance.
• Develop sales strategies to boost productivity.
• Open accounts and oversee transactions.
• Manage scheduling and staff training.
• Participate in community outreach and client relationships.
• Review and ensure compliance with internal controls and policies.
• Assist in approving unusual or large transactions.
• Oversee fraud prevention and risk management.
• Prepare performance evaluations and staff development.

Skills

Client service

Leadership

Decision making

Problem solving

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor’s degree in business/finance

Tools

MS 365

Banking software

NMLS Registry

Job description

Job Summary The Assistant Branch Manager is responsible for providing support to the Branch Manager in all aspects of the operation of a branch location, including client service, sales, and supervision of retail staff. The Assistant Branch Manager provides direction to ensure accurate, timely and courteous service is provided for clients according to regulatory and compliance protocols. Supervisory duties include direct management of all lobby and drive-up operations.

Job Type Full-time

Description

TITLE: Assistant Branch Manager

DEPARTMENT: Retail Banking

Job Summary The Assistant Branch Manager is responsible for providing support to the Branch Manager in all aspects of the operation of a branch location, including client service, sales, and supervision of retail staff. The Assistant Branch Manager provides direction to ensure accurate, timely and courteous service is provided for clients according to regulatory and compliance protocols. Supervisory duties include direct management of all lobby and drive-up operations.

Essential Functions

• Support and assist the Branch Manager in leading and directing various operations of the branch.
• Provide reliable and timely service to all clients according to regulatory and compliance protocols, including guidance on financial products and services that will meet their needs.
• Build and retain long term, meaningful relationships with clients, understand their financial needs and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans.
• Open accounts for current and new clients, oversee transactions and close accounts when necessary.
• Assist in the development of sales strategies to increase productivity.
• Participate with client outreach in support of business development.
• Maintain knowledge of internal audit procedures, legal regulations, and requirements and ensure that the staff is consistently following operational policies and procedures.
• Identify and detect fraud and follow appropriate procedures.
• Assist team members with complex transactions and escalated situations and provides solutions.
• May approve unusual or large dollar amount transactions.
• Understand consumer lending products and keep up to date on lending regulations while meeting the lending needs of clients.
• Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.
• Evaluate performance, administer quarterly touch points, and deliver performance evaluations.
• Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture.
• Understand and administer compensation based on a pay for performance philosophy, including merit increases and variable pay.
• Identify training needs for staff; complete on-the-job training and work with training and development to deliver additional training.
• Create and maintain the schedule to ensure sufficient staff coverage.
• Perform quarterly teller drawer audits and surprise audits as needed.
• Provide additional leadership and direction in the absence of the Branch Manager.
• Establish and grow client relationships.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Participate in community engagement events. This can include professional, civic and community groups.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision, and values.

Qualifications

• High school diploma or equivalent required. Associate or bachelor’s degree in business, finance, or an equivalent of education and experience.
• Three years of banking, client service, or retail experience preferred. Experience in lending, sales, account management.
• Two years of supervisory experience preferred.
• Excellent client service skills.
• Strong leadership skills required with a desire to develop others.
• Ability to make sound decisions and exceptions on behalf of the bank.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Demonstrates strong decision making & problem- solving skills, as well as strong interpersonal and written communication capabilities.
• Capability to utilize various banking software and Microsoft 365 products, with an elevated level of accuracy and attention to detail.
• Under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (“SAFE Act”), and as a Mortgage Loan Originator (“MLO”), this position requires registration with the Nationwide Mortgage Licensing System and Registry. The registration requires additional background screening and must be completed within 30 days of employment. QCRH will maintain adequate procedures to ensure to ensure all employees acting in the capacity of an MLO maintain their registration.

Working Conditions

• Duties performed in a professional office environment.
• Requires travel to other branch or client locations.
• Availability to work on Saturdays and occasional evenings for community events.
• Requires extended periods of standing and ability to lift fifty pounds.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that it is our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.