Branch Leader: Banking, Coaching & Customer Excellence

UMB Bank; Saint Joseph (MO); On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Annual incentive pay

Paid holidays

Health, dental, vision insurance

Health savings accounts

Tuition reimbursement

Employee assistance program

Wellbeing program

Adoption assistance

Emergency fund

Job summary

UMB Bank in Saint Joseph, MO is seeking a Branch Manager to lead the branch team and deliver exceptional customer service while driving the bank's retail strategy. You will coach staff, handle complex account maintenance, and collaborate with partners across lending, wealth, and small business units to achieve sales and operational goals.

The role requires a Bachelor's degree and 2+ years of leadership experience, plus 2 years in banking or equivalent background.

Qualifications

• Bachelor’s degree in Business Administration or comparable college and/or business experience.
• 2 years leadership, associate development or management experience.
• 2 years of banking/financial services experience OR combination of education and experience that would provide an equivalent background.
• NMLS registration or will obtain within 90 days.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receiving continued education and training empowering you to meet individual sales performance and operational goals.

Skills

Leadership experience

Banking/financial services

NMLS registration

Education

Bachelor's degree in Business Administration

Job description

UMB Bank in Saint Joseph, MO is seeking a Branch Manager to lead the branch team and deliver exceptional customer service while driving the bank's retail strategy. You will coach staff, handle complex account maintenance, and collaborate with partners across lending, wealth, and small business units to achieve sales and operational goals.

The role requires a Bachelor's degree and 2+ years of leadership experience, plus 2 years in banking or equivalent background.