Retail Banking Team Lead & Sales Coach

Equity Bank; Saint Joseph (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with Company Match

Generous Vacation & Sick Time

Employee Stock Purchase Plan

Job summary

Equity Bank in St. Joseph, MO is seeking a Customer Service Manager to lead a small retail bank team within the Retail Banking department. You will coach, develop, and manage 2–4 staff, ensuring top-tier customer service while aligning with bank policies and performance targets.

The role requires strong communication, leadership, and collaboration skills, plus experience in sales coaching and operational controls. On-site position with competitive benefits is offered.

Qualifications

• Strong interpersonal, verbal, and written communication skills.
• Proficiency with Windows-based computer systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Partner with the Branch Manager to execute sales routines and coaching.
• Direct the daily workflow of a 2–4 retail bank employees team.
• Participate in hiring, compensation, scheduling, promotions, performance management and disciplinary actions.
• Ensure adherence to bank operating procedures and protocols.
• Coach, train, and develop team members for current and future growth.

Skills

Interpersonal skills

Verbal communication

Written communication

Team collaboration

Attention to detail

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Equity Bank in St. Joseph, MO is seeking a Customer Service Manager to lead a small retail bank team within the Retail Banking department. You will coach, develop, and manage 2–4 staff, ensuring top-tier customer service while aligning with bank policies and performance targets.

The role requires strong communication, leadership, and collaboration skills, plus experience in sales coaching and operational controls. On-site position with competitive benefits is offered.